Reviews (31)

Difficult to get in touch with them

April 23, 2024
It's very hard to get hold of them. You call up at 8:00AM for a telephone consultation and no choice given for a GP appointment or to book online. They tell you you have booked the wrong appointment when you book online but there isn't an option. You don't have your own designated GP that knows your history. Times have changed.
Anonymous

They fitted my 21 month old in

April 10, 2024
It can be difficult to get an appointment even when you call at 8:00AM. I called for my 21 month old son the other day and there were no appointments but because of his age they fitted him in. If it was for myself I would just wait and try again.
Anonymous

Brilliant service

March 26, 2024
I have had brilliant service from the NHS I have no bad things about the importance of our NHS.
Tracy Hedges

Wait all days for call backs.

January 9, 2024
I was quickly given an appointment and got the referral process started. If I needed a phone call it would take ages. They say they will phone you back and it puts you on edge as you have to wait all day so you don't miss it. When you go in person it seems to work a lot better.
Anonymous

Very professional team

December 18, 2023
A very professional team of GP's. Excellent care and support provided every time. Appointments are available whenever I need one.
Anonymous

Good example of joined up care

December 7, 2023
Telephone call with GP on 5th December, needed ECG. Arranged for next day with practice nurse
Also had blood pressure tested & blood sample taken at same time to get up to date.
Excellent service.
Many thanks
Tony Colgan

Very good, professional staff.

November 28, 2023
Really good. Very professional. I ended up changing surgeries due to the old one not being great. I find this one better. I can get appointments when I need one without any struggle or rude staff.
Anonymous

They are very good

September 7, 2023
They are very good. I am always able to get same day appointment, although I have to wait on phone line for a while.
Anonymous

Can’t get appointment

July 21, 2023
Can’t get appointment. Long waits on phone. Okey when can get in with them. Long process to get appointment.
Anonymous

Reply from Northwood Medical Centre

Dear Patient I am sorry to hear you have problems getting an appointment. The appointment system is always under review. We have recently opened up more appointments for patients to pre book. We offer online appointments that can be booked up-to 8 weeks in advance. We also offer face to face appointments.


Provider responded

Long waits, surgery is terrible

July 21, 2023
They're a nightmare. My actual midwife I see there is really good, the actual surgery is terrible. They're still not seeing people face to face, long waits and it's the same even for my daughter and other half. If I have any issues with my pregnancy, I can go to triage at the hospital and be seen quicker than I would see my own GP.
Anonymous

Reply from Northwood Medical Centre

Dear patient I am sorry to hear you feel we do not see patients. We offer a range of appointments including face to face with all our clinicians as well as telephone triage. Patients can also pre-book appointments up-to 2 months in advance for routine consultations. It is patient choice on what type of a appointment they request.


Provider responded

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Northwood Medical Centre

Contact

0121 458 1342

10-12 Middleton Hall Road
Birmingham
West Midlands
B30 1BY

Location

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