Northwood Medical Centre

Reception staff persist in asking what reasons are for wanting to see GP. NHS governance require that access to this information is on a need to know basis. It’s got worse over the last few years

There is a receptionist here who's name I don't know, she is incredibly rude. She snaps on the phone, is dismissive, obstructive and unhelpful. She puts me off ringing the surgery at all. The other concern I have about this practice is one of the nurses going into great detail about another patient (whilst she didn't actually tell me their name, she gave me several details about them which mean I could have worked it out. And I mean deeply personal information about STD's! I was shocked. She also didn't know how to use the computer properly and wasted my time as she was not able to log on) She also gave me incorrect advice about HPV. I really think she needs to be given more training!

They are very good and professional, they try to provide good support throughout the COVID times

This practice is well organised well run phone service excellent all kind of care very good

Very good service but needs to open doors to patients again especially the elderly and frail

We have always had very good service.

Easy to get an appointment. GP only allowed 10 mins of conversation and can discuss only one symptom.

Receptionist and Dr are amazing