Queen Elizabeth Hospital Birmingham

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Based on 1886 reviews
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Reviews (1886)

Poked and prodded, long waits

June 5, 2023
They tried to get mom out of her chair, she had oedema in her legs. She spent from Midnight to 9am waiting in the immediate care unit. She was poked and prodded, then they told us she has heart and renal failure. Apparently she had been referred from the GP. They has said it's not this, it's not that and told us to speak to the GP for a diagnosis. She was admitted to A&E 5 times because of the lack of intervention from the GP.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear relative

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your mother's experience has not been a positive one

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues with your mother's treatment care at the QE. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

Not told about results of MRI

June 5, 2023
I had an MRI scan done in August 2022 and attended the A&E three times. I was given medication such as co-codamol and on the 3rd visit, they found out I had a problem with one of my discs and it was touching a nerve. The results from the MRI scan back in August 2022 had shown I had a tumor on my ovary but I was not told.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one and the results of your MRI in August 2022 were not passed on to you in a timely fashion.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

Much longer wait at the QE

A&E
June 2, 2023
Much longer wait at the QE, probably the same at most hospitals. Staff are lovely. No communication about time especially A&E.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are obviously sorry to hear that you had a long wait in your recent visit to A+E and that there was no communication about how long that wait would be, but pleased to hear that you encountered such lovely staff.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

Very well organised clinic

June 2, 2023
The doctor that was treating me has moved now to Solihull, bit of a journey having to pay taxi fare. Can be an inconvenience. Very well organised clinic same as when I was at QE for injections in back. Consultant is brilliant.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham and Solihull Hospital. We are sorry to hear that the change in your consultant's location has caused you some inconvenience but we are nevertheless pleased to hear about the excellent service you've continued to receive at your injection appointments.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

No help was offered to him

June 2, 2023
My dad was in hospital. Shocking, not long come out, would put tray at the end of bed. No help was offered to him. Odd nurse would help, no information given or follow up. Discharged on 2 occasions and sent back to hospital a she wasn’t well enough to be home. Couldn’t eat, drink nothing.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear relative

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your father's experience(s) have not been positive and there were so many issues with help being provided, communication and repeated re-admissions.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

Went to A&E and waited a while

June 2, 2023
Went to A&E and waited a while for tests but they gave me medication and send me on the way.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We hope that your recent visit to the Emergency Department was a satisfactory one despite the wait you had for tests.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Provider responded

They were good

June 2, 2023
SI joint injection here, they were good. Also went for CT guided scan.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the good service you received during your recent procedure.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Provider responded

Staff were good

June 2, 2023
I had a bleed on my brain, I was transferred from City Hospital to this hospital for an operation. I think the staff were good. I can't remember much, but they did the operation, then I was out.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the staff you were encountered were good when you were transferred here for your operation.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Provider responded

Worst hospital

June 1, 2023
The worst hospital.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient/relative

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

Explain everything to me

June 1, 2023
I'm meant to go every 12 months for a cardiology appointment, everything was alright. I understand my own condition and they explain everything to me.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you happy with your cardiology appointments and that everything is explained to you.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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