Queen Elizabeth Hospital Birmingham
Feedback Rating
Based on 1459 reviews
Reviews (1459)
breakdown in communication
February 17, 2020
I currently have a complaint being dealt with due to errors at the QE making me an appointment with another Trust - a complete breakdown in communication between staff members seems to be the problem, especially between the consultant and his secretary. The delays and wrong communication have caused my operation to be delayed which is unacceptable.
My complaint is being dealt with by PALs and my MP at present.
My complaint is being dealt with by PALs and my MP at present.
Facilities very good
Oncology
February 17, 2020
I was in the QE for a while having treatment for cancer. Facilities very good. Food was very poor, so much so that the staff didn't recognise what was being served.
On another visit I was waiting hours on a bed in a corridor for pain relief with a broken arm.
On another visit I was waiting hours on a bed in a corridor for pain relief with a broken arm.
Referral problems and misdiagnosed
February 10, 2020
QE waiting times were awful Doctors at QE would just give me more antibiotics and say that my symptoms didn't warrant a scan. I was told different information by my radiographer than what he had written on the report and to my GP wouldn't listen to what I was saying about needing another scan even though I had been in pain for 2 months at that point.
Short Staffed and awful service
January 30, 2020
I was suffering from a bad chest infection and went to A&E at QE Hospital where I found the service atrocious. I waited two hours then to be told that if it’s not an emergency I need to refer to my GP. On leaving the hospital without having any check-ups I passed out at my GP. I have been on anti-biotics for three weeks. I feel QEHB is really short staffed and their service is awful.
Stopped treatment
Gastrointestinal and Liver services
January 24, 2020
They stopped my medication without warning letters or calls. All because they didnt see me. Thanks QE im in a bigger flare up of my illness
Treated really well with respect and dignity
December 17, 2019
Treated really well with respect and dignity.
Quickly treated - had tests run.
Downside was food -very poor- I couldn’t eat soup which was very poor quality – “dishwater”.
Next day scanned all over (a thorough check over) - Excellent.
Quickly treated - had tests run.
Downside was food -very poor- I couldn’t eat soup which was very poor quality – “dishwater”.
Next day scanned all over (a thorough check over) - Excellent.
Physio not very helpful
Physiotherapy
December 16, 2019
I was sent to have physiotherapy by the pain team. My first couple appointments were with a student physio, who was very nice, but didn't seem to fully understand my problem. On my third appointment I saw a senior physiotherapist who was very dismissive that anything could be done to help, asking me what exactly I hoped to achieve. He then gave me some exercises that were inappropriate for my condition, and discharged me. I have since had to borrow money to see a private physiotherapist, who has been amazing, and really helped. It's a shame the NHS is coming to this.
Unacceptable treatment timescales
Neurology
December 4, 2019
Have been waiting for assessment of fluid on the brain condition for 18 months. In the meantime symptoms associated with this condition have become worse and now my mother has suffered a mini stroke and vision problems. We are still waiting for an appointment with the consultant and it is now very concerning to hear that there could be a 30 week wait. This is unacceptable given the seriousness of this condition.
My brother was treated appalling
Ward 305
November 20, 2019
The nurse's need to be retained and look after patients instead of pushing them out to places not fit for purpose
Additional training required for staff
Ward 517
November 19, 2019
My dad who has been quadriplegic for 19 years has had the most awful care each time he has been admitted here. My brother overheard staff once talking about why a paralysed man would need shoes? This time when he was admitted was his last time at this hospital and unfortunately he died this month. My brother and dad overheard staff talking about his care to another patient. The other patient was asking the nurse why my quadriplegic dad was getting treated like a king. The nurse discussed his care needs with him and even told him which care home he was from. What happened to patient confidentiality??
My dad didnt have a jelly button buzzer to call for staff as when he was last visited he still had a clicking/manual buzzer that he was unable to use due him not being able to move his arms and hands. My dad wouldn't have been able to call for help. We are still unsure if he must have been calling for help before his death as he knew his own body. So sad that this hospital has a reputation for being the best when they let a quadriplegic man die in their care when he shouldn't have. He has been admitted to City Hospital for his respiratory issues and always made a recovery because they have treated him with dignity and like a human being and not shoved in a side room like they have each time at the QE.
My dad didnt have a jelly button buzzer to call for staff as when he was last visited he still had a clicking/manual buzzer that he was unable to use due him not being able to move his arms and hands. My dad wouldn't have been able to call for help. We are still unsure if he must have been calling for help before his death as he knew his own body. So sad that this hospital has a reputation for being the best when they let a quadriplegic man die in their care when he shouldn't have. He has been admitted to City Hospital for his respiratory issues and always made a recovery because they have treated him with dignity and like a human being and not shoved in a side room like they have each time at the QE.
