Queen Elizabeth Hospital Birmingham

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Based on 2078 reviews
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Reviews (2078)

They sorted it out

A&E
April 8, 2025
A&E was a long experience. They did all the checks and everything and had to go back the next day. I had severely high blood pressure and the GP wouldn't see me. A&E sorted it out.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team

Provider responded

Good

A&E
April 8, 2025
I had a pin in my throat and they had to knock me out and remove it. It was good from what I remember.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team

Provider responded

A poor A&E experience

A&E
April 8, 2025
A&E experience wasn't good. My sister couldn't breathe, we took her at 1:30AM and they didn't see her until 9AM. She had severe chest pain. We requested pain relief for the pain 4 to 5 times and we didn't get any until 6AM. The doctor was very very good but the wait was far too long.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team

Provider responded

Busy, dirty and no empathy

A&E
April 8, 2025
Rubbish. My son was 17 when he first came here. He is 18 now and has cancer. He had to wait 12 hours with ill people before being seen with his low immunity. The service doesn't improve either, constantly waiting, the hospital is dirty and the staff don't communicate. There is no empathy at the QE. A&E is always busy and dirty. You could catch something just going there.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team

Provider responded

Very well examined and treated

A&E
March 26, 2025
A 4 hour wait at A&E but I was seen by a doctor who examined me well and prescribed medication.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Excellent, seen within 3 hours

A&E
March 26, 2025
In the last 2 months I went to A&E twice and was seen within 3 hours. Excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Took the bloods after a long wait

A&E
March 25, 2025
It was a long wait at A&E following my GPs advice to get there after my bloods came back. They took a fresh sample and tested it immediately. The results came back and they were fine. They followed up so quickly.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team

Provider responded

The letter isn't clear

March 25, 2025
A bed was booked for the 31st and the letter that was sent said no liquids or food for the operation. I haven't found the letter clear for what will happen.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team

Provider responded

Very little went well

March 25, 2025
Very little went well. Care was appalling and food was inedible. Using faulty equipment until I pointed it out to them. Staff didn’t realise.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team

Provider responded

A much better A&E

A&E
March 19, 2025
This A&E is much better than other hospital A&Es. I have visited twice and been seen within 2 hours.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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