Queen Elizabeth Hospital Birmingham

Feedback Rating

Based on 1886 reviews
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NHS patients accepted

Reviews (1886)

Better communication needed

Outpatients
January 15, 2025
They need to work on communication. You get appointments sent through. You get ready to attend and then you get a cancellation sent through.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear about the negative experience you have experienced with cancellations of your appointments.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Patient Experience Team

Provider responded

Need more A&E staff

A&E
January 14, 2025
Very busy A&E. They need more staff.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear about the terrible experience during your visit to Accident & Emergency Department.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Patient Experience Team

Provider responded

Amazing

Dermatology
January 14, 2025
The dermatology consultant was amazing and explained the treatment plan in detail and then sorted the medication for me.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Good staff and good food

Cardiology
January 14, 2025
I was an inpatient there for a week. All the staff at cardiology were helpful, especially the night nurses. So kind and the food was good.
Anonymous

Difficult getting appointments

January 14, 2025
They treated my father in law for years. The staff are helpful but getting appointments was an uphill task at the dementia clinic.
Anonymous

A very good doctor at A&E

A&E
January 14, 2025
It was a 4 hour wait at A&E but the doctor who examined me was very good and helpful. Provided me with medication and discharged me with full information.
Anonymous

Very helpful staff

Cardiology
January 14, 2025
I attend the cardiology clinic regularly. The staff are very helpful and always provide me with essential medication.
Anonymous

A 20 hour wait with no bed

A&E
January 14, 2025
I waited 20 hours in an A&E cubicle because there were no beds. Poor service delivery.
Anonymous

Excellent care at the cancer centre

Cancer services
January 14, 2025
I was treated for skin cancer at the centre. The staff are very polite and helpful. The care is excellent.
Anonymous

Excellent

Stroke services
January 14, 2025
Excellent care and always book advance appointments for me.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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