Reviews (1461)

Car parking was a pain

May 25, 2023
Alright, car parking was a pain. Finding a space. Called quickly through to appointment. Received good information in time up to appointment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your appointment itself went well and that you had been well communicated with beforehand, but obviosuly also sorry that you had problems with parking.

If you would like to provide any further feedback about your experience (in particular the specific issues with car parking) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Well organized

May 25, 2023
Went for eye surgery. Well organized. Got here at 7:40am. Surgery called him through at 8:10am. All well-organized. Was lost in system for 2 years since Covid. Saw GP for an issue with eye and they referred him again. Seen pretty quickly.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your eye surgery and that it was so well-organised.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Brilliant

May 25, 2023
Under consultant for my arthritis, brilliant they have their injections sent out to my house. They send for regular checkups. The cholesterol team however have not seen me face to face in over a year. Because of my medication they should be checking and seeing me.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you've been receiving managing your arthritis, but obviously also concerned to hear that you haven't been receiving your expected cholesterol management appointments and checks - if this is still an issue please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Nice to see everyone

May 25, 2023
Nice to see everyone, busy hospital. Good staff everyone is helpful and I am just happy to be here.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience has been a positive one.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

The parking is horrendous

May 25, 2023
The parking is horrendous. I have come today to decide whether I want to be part of a trial. They have communicated well but wish the parking situation was better as I can get quite out of breath walking from the car park.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you've encountered so many issues with car parking on your recent trial visit.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

I have been happy today

May 25, 2023
Came for an appointment was seen earlier so I am my way home earlier. Staff are really very good. I have been happy today.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you are happy with you recent outpatient appointment and that the staff were so good.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Busy hospital - helpful staff

May 25, 2023
It's much busier there. I fell over and fractured my knee. I ended up in A&E. I didn't have to wait that long and the staff were helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience in A+E was a positive one, that you didn't have to wait long and the staff were helpful.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Good communication

May 23, 2023
I have good communication with them. I had surgery to change the battery on my vasal nerve simulator. I go every 6 months. They take a reading of the battery life to monitor it. They're really good.
Geoff

Cannot fault the service

May 23, 2023
I had prostate cancer which was removed. I now go for regular check ups. I have no complaints and I couldn't fault the service.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you are hvaing no issues with your regular check-ups after your prostate cancer treatment.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

They were good

May 22, 2023
Had 12 sessions of chemo at QE. They were good there and treated me very well, made friends with staff.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you've been receiving during your chemo appointments and that you've made friends with the staff!

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Leave your Feedback


Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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