Queen Elizabeth Hospital Birmingham
Feedback Rating
Based on 1638 reviews
Reviews (1638)
Everything was fine
Ear Nose and Throat
January 10, 2019
Everything was fine and they helped me as I had not been in this department before. I was assisted with where to go and guided me through everything I needed to do. There are many people to help you when you need the help. The waiting room physical structure is good, there are places where you can eat, use the restroom – everything is available really.
I find them good
Ear Nose and Throat
January 10, 2019
I have trouble with my eyesight and cannot see the boards. I don’t think they can do anything about it. My eyesight is degenerating. I don’t like the waits but that’s to be expected. Overall, I find them good. I was worried about parking but found some parking. Facilities are okay, there are enough chairs and rest rooms.
Long Wait / No Information
Accident and emergency services
January 10, 2019
The waiting times are too long. I have been waiting since 11.30 (14.50). Waiting to see a specialist. Don’t know how long to wait. During my wait I have not been informed of next steps. Had to go and talk to them and ask. Have access to refreshments and food, can buy these.
Very long wait
Accident and emergency services
January 10, 2019
Waited for 20 hours to get a bed (8pm Sunday – 5pm Monday). Was able to get some refreshments, because my dad knew where it was from a previous visit otherwise they don’t tell you. No visual aid for people with visual problem. If you had a hearing problem you would have to let them know. They could put a sign for people to know how to do this. There are not enough staff and waiting times are long. There is a shortage of everything – Doctors, beds, other staff, and nurses. Compared to other hospitals.
Need care close to where I live
Cancer services
January 10, 2019
I have been coming here for 12 months. Use to be a patient of another hospital but they have sent us here. Don’t know when we will go back to the other as its closer. Waited longer at there rather than here. I had enough info when I first attended. The other hospital used to deliver medication but here I would have to come back tomorrow because there is no parking near to the new building. I have a bad knee so can’t walk there. So tomorrow have to get on the bus because it drops me right outside the pharmacy at the hospital. The doctors and hospital is brilliant.
Its Hard for people with hearing Impairment
Cancer services
January 10, 2019
You think that they would give you a number and you could see it on the screen. I am a bit deaf. In a busy place like this it would make a difference because you do not know when you are being called. Physical structure, seats are enough and toilets are available. Refreshments does not bother me, I can bring food and drinks from home. Time does not matter to me. I have plenty of time. I would hate to miss my appointments, I know other people worry about that but I would rather wait.
Always treated courteously at QE
Cancer services
January 10, 2019
I have been to QE a number of times over the past 4 years. Always treated courteously and only once had a delayed appointment. Attended every six months originally but since last 2 years only annually.
The hospital staff are great
unknown
January 10, 2019
There is Lack of food, at least have some sandwiches or soups. I am hungry but nothing there to eat, traveled from far. Drinks section is good but opens quite late after 9 am. The hospital staff are great. In terms of the infrastructure, there is enough toilets & seats, it’s fairly clean. There could be more water stands, wheelchairs because sometimes due to waiting people are fatigued.
Its good & I have recommend it to others
Cancer services
January 10, 2019
I haven’t really had any problem, have visited different departments over the year, I am a patient with liver, urology dept so visit the hospital quite often. Physical structures are great – I have recommend it to others. With A & E the waits are quite long but I still strive to come here. You are normally told where to sit, so that you are close to the doctor you are seeing but there are times when you are called from faraway that can be difficult but no real issues. More water machines available. There is a free drinks place. I was not aware of this. I have always gone to Costa. I have a problem with my hearing so if I was here on my own wouldn’t hear. If you have a family member then you are ok.
Let people know that you are running late.
Ear Nose and Throat
January 10, 2019
My appointment was at 10.30 am and I came at 10.05 am but have not been called. I think many people were given same time to come. I suffer from Glaucoma and have been waiting for over 2 hours. The reason has to be that they are overbooked and are understaffed. I have to ask the receptionist myself. I don’t think they have the time to let people know that they are running late. The consultant is busy and so are the receptionist. In terms of the physical environment, I find that everything is sufficient and or a good standard.
