Reviews (1874)

Very long wait in pain

September 29, 2022
Went there with pain in stomach and was seen by doctor after 4 hours. Very long wait in pain.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with what we assume was our Emergency Department was not a positive one and you had such a long wait in pain to be seen.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

Received a 5 star treatment

September 29, 2022
Went there for hepatitis test and received a 5 star treatment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your recent hepatitis test.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

The hospital and team is excellent

September 29, 2022
I have been treated there for heart issues. The hospital and team is excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Cardiology team.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Good staff and appointment times

September 28, 2022
I go here for outpatient appointments, they're fine. The staff are good and the timings of the appointments are good too.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your experience of your outpatient appointments has been so positive.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Very helpful

September 27, 2022
Very helpful, they're very helpful there. When I went for my appointment they were very good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the helpful service you have received at your recent appointments.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Delays in treatment

September 26, 2022
The Multi-disciplinary team manager was sacked some time last year and the service was a shambles. I was diagnosed in August 2021. A letter came in the post in August to say that I might have MS. I was then booked an appointment to speak to a Neurologist for the end of September 2021. The appointment was cancelled and rearranged 4/5 times and I finally saw them face to face in November 2021. They said the cancellations were due to Covid. I did not start treatment until August 2022, there has been a delay in my treatment. They've lost my bloods, they took forever in getting back to me. I was at breaking point. The doctor called in June/July 2022 and I told them I was keen to start treatment. I got off the phone and within minutes an MS nurse had rang me back and booked me in straight away. I feel I've progressed a lot in the year I was left.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with the MS team has not been a positive one and you have had a number of delays and multiple cancellations of appointments.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

New medication

September 26, 2022
I've been given new medication for my condition which I take for 2 weeks a month for a year. They bring the medication to my home for me and bring enough for the week.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham and your medication schedule.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Need access to more knowledge and skills

September 26, 2022
The MS nurse takes the lead, they see my wife quite regularly. I do not feel she gets what she needs. She needs more access to skills and knowledge. We've had to wait a year to see the nurse.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear relative

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your wife's experience with our MS nurses has not been entirely positive and that you've had delays getting an appointment. We're also sorry to hear that you feel your wife should be getting more access to skills and knowledge.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

Delay in treatment

September 22, 2022
Wife was diagnosed February 2020 and 1st appointment was meant to be 3 days after lockdown. She didn't start her infusions and treatment until August 2022. The communication has been slow and there has been very few, if any, appointments. I don't believe she has had a face to face appointment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your wife's experience has not been an entirely positive one with delays in receiving treatment and issues with communication.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

Could be more useful

September 22, 2022
I've only met the MS nurse once and he was from the Queen Elizabeth hospital. Not really useful, it's the same questions every time. Maybe it has helped me, I don't know. They did give me a booklet and some information on MS.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham and your appointments with the MS nurses. We are sorry to hear that you feel the appointments are repetitive but glad that you have been given plenty of information about MS.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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