Queen Elizabeth Hospital Birmingham

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Based on 1294 reviews
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Reviews (1294)

Treated in a timely manner

Cancer services
December 2, 2022
My partner had a kidney cancer. They flagged up cancer and he was treated in a timely manner.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear relative

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your partner received after his diagnosis of kidney cancer and they were seen and treated in such a timely fashion.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

Provider responded

Care was wonderful

Neurology
December 2, 2022
Had a fall. Find aneurysm in brain. Care was wonderful. During Covid Neurology unit was brilliant. They really helped me.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Neurology team and they were so helpful.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

Provider responded

Cancer team haven’t bothered

Cancer services
December 2, 2022
Had eye cancer, had eye removed and has been seen under cancer department the thing that was keeping eye socket up had disintegrated and ended up having major brain injury. Cancer team haven’t bothered with her because of covid. Sent a cortozone injection through the post with no examination to what it was for and when have to take it. Than was told it was for Addison’s disease. Ended in crises and GP said they couldn’t deal with it.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear friend/relative

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your friend/relative's experience with our cancer team has not been positive and there have been so many serious issues.

We are really keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB

Provider responded

Waited only an hour

Accident and emergency services
November 29, 2022
Fell over hurt my arm. I went to A&E and waited only an hour. Sent for x-rays, nothing broken just the muscle playing up. They put a sling on but it was too short, it took me weeks to get better.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you only waited an hour to be seen in our Emergency Department but also sorry to hear that the sling you were provided with wasn't adequate.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

Provider responded

You have to wait for up to 8 hours

November 29, 2022
Been there loads of times, ED department sometimes you have to wait for up to 8 hours or longer. When seen the staff they tell me what is happening.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you are having 8 hour plus waits in the Emergency Department but pleased that staff there are explaining what is happening.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

Provider responded

Not homely

November 29, 2022
Lots of medicine and not homely.
Yatte Scott

Reply from Queen Elizabeth Hospital Birmingham

Dear Yatte

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with us has not been positive.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB

Provider responded

They tell me I have to wait

Cancer services
November 29, 2022
They put me in touch with the counselling services Bupa or Macmillan. Cancer is an emotional disturbance. With my mental health sometimes they delay things with me. They tell me I have to wait to get an appointment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having delays receiving your cancer appointments and feel that delays are affecting your mental health.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB

Provider responded

They do really well

November 29, 2022
Diabetic eye screening clinic functions really well. They do really well and do my blood tests’ usually every 6 months but since Covid it is every 12 months.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received at the the Diabetic eye screening clinic.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

Provider responded

Transport is awful

November 29, 2022
Used diabetic clinic once and it’s not good. when they see me everything is great with staff and treatment. But the transport is awful and too far to travel.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really pleased to hear that your Diabetic appointments and treatment is great but also concerned to hear that you are having difficulties with travelling to and from them.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB

Provider responded

They were understaffed

A&E
November 28, 2022
Was in A&E for 18 hours. Staff were brilliant but they were understaffed. The system is under pressure so you have to wait. But the actual service you receive from the staff is absolutely fantastic under the circumstances.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear about the excellent service you received from our wonderful colleagues in the A+E department but really sorry to hear that you had such a long wait.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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