Royal Orthopaedic Hospital

Excellent care, Staff was friendly, thorough and went that extra step to make sure everything was right and patient had no concerns.

Excellent service, Staff really listened and took time to show me the excercises I needed to do to help me

Wheelchair with front wheels that turn

This is because I felt it.

Shape of cups are silly.

Staff could not have been more helpful.

Preop (Knee)

Very bad experience. MRI department did nothing to make me feel relaxed considering it was my first scan for 10 years and I’m claustrophobic. Obvious department politics going on very negative atmosphere, grumpy rude staff. No one gives a stuff. Receptionist didn’t book me in properly on oncology. Waited 60 minutes even though the wait time said no delay..to be told sorry we didn’t have you properly checked in!!! Hello you are a RECEPTIONIST that is your job and how basic is that? And receptionist of an oncology service… where people come to receive diagnoses of cancer!! why create more stress for them at this time? Awful staff attitudes with this don’t give a fig approach I was shocked. Totally unacceptable!!! Can’t believe things were so shambolic this is basic customer service skills….get a job somewhere else if you have no compassion or competency you should not be in oncology.

Waited 12 months for this appointment when I walked in to see dr he apologised straight away he had no information on me so was there 5 minutes non the wiser was sent for another mri that was 4 months ago and still no results .

I filled in a form from the GP and posted it months ago. Never had a reply.