Royal Orthopaedic Hospital

My other half is here today for a day appointment, we have travelled from Darwen and appreciate that we have access to a specialist hospital for the care he needs.

The staff we have had contact with so far have been great - helpful, cheerful and welcoming.

The waiting room is busy, but happy to wait because of the specialism.

Everyone seems to be in good spirits.

This place is good, but very difficult to find parking. They need more parking and especially disabled parking.

I find this hospital much better than other hospitals. I like the notice screen, it has got visual and sound effects both help you to notice your name when they call you.

Live TV keeps you busy, seating is good, the only thing is sometimes you have to wait for long time. There is always someone at reception or check in point to help and guide. I am a cancer patient but full support is given to me all the time.

In January 2018, I was nil by mouth, arrived at 7am and had to wait until 4pm. The chairs were really uncomfortable because of pain from the operation in my hips. The receptionist was quite verbally aggressive in the way she treated me, she didn't want to deal with my questions.

In October 2018, was also nil by mouth and arrived at 7am and had to wait until 2.30pm. The receptionist was the same one, and she didn't want to respond to me.

The information and support is good plus all the basic facilities are provided. So overall I will give an A grade to this waiting area and hospital. Only thing I would suggest is more wheelchairs and manned help for elderly and poorly patients.

Very good and caring staff and a very well managed and planned hospital. I am very impressed with the high level of service delivery. Parking is a big problem for everyone.

The staff, waiting rooms and all the facilities are exceptional - only finding a parking space is horrible.
It took me 45 minutes to get a parking space which is not acceptable.

This is my second time here and I can say it's the most organised hospital waiting room I have ever seen. Good facilities with very good staff. Live TV, comfy seating, patients calling system, all good. Doctors clinic schedule lets you know how long you have to wait.

It's very good, it has got everything, live TV, name display screen, comfortable seating, lots of light, a café very close, the toilets are very clean and above all good reception staff. Self check in is very helpful if the reception are staff busy with other patients, if clinics are running late there is a separate screen which exactly tells you at what time you will be seen.