Reviews (2291)

Welcoming and polite

Imaging
July 15, 2024
The receptionist was welcoming and polite when visiting the x-ray department. I was seen pretty quickly as well. Overall, I am happy with the service.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025

All feedback received for the Trust is monitored and reported on through our Governance processes.


Provider responded

Keep up the good work.

Outpatients
July 15, 2024
I visited the hospital with my father who has a post op assessment. We waited a short time and my father was taken to the x-ray room. The staff were kind, informative and efficient at answering my questions. The structure of the appointment was well organised. Keep up the good work.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025

All feedback received for the Trust is monitored and reported on through our Governance processes.


Provider responded

Waited too long.

Outpatients
July 15, 2024
I visited x-ray and outpatients and both times we waited a long time. We were meant to be all done at 11AM but were still waiting at 1PM. We've been here too long. A quicker service is required.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. I am sorry that you have not had the experience we would want in respect of the time you were waiting.
If you wish to raise this as a concern please contact the PALS Department on 0121 685 4218 or by email at roh-tr.pals@nhs.net.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025

All feedback received for the Trust is monitored and reported on through our Governance processes.


Provider responded

Excellent doctor.

Outpatients
July 15, 2024
I had a follow up appointment at outpatients and the doctor has been excellent.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust and our medical team.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025

All feedback received for the Trust is monitored and reported on through our Governance processes.


Provider responded

The took care of us all.

July 15, 2024
Brilliant. They bought my appointment forward after cancelling last year. I went in at 7am and had the operation later that afternoon. The staff on the ward were excellent. They gave me ear plugs and an eye mask as there was a loud patient next to me. They were really good and went out of their way. I bought them a card and chocolates because their service was so good. They took care of us all as a family too.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and that you and your family were cared for, wishing you all the best for your future recovery.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025

All feedback received for the Trust is monitored and reported on through our Governance processes.


Provider responded

Very happy with my appointment

July 15, 2024
Appointment was good, the doctor was good, everything was good, I'm very happy.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025

All feedback received for the Trust is monitored and reported on through our Governance processes.


Provider responded

Very good surgeon

July 15, 2024
I had my hip surgery at ROH. The surgeon was very good and friendly.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and we wish you well for the future.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025

All feedback received for the Trust is monitored and reported on through our Governance processes.


Provider responded

I was seen on time and quickly.

Imaging
July 15, 2024
The staff at radiology are very friendly and helpful. I was seen on time and the MRI was done. No waiting for the report.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the imaging department.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025

All feedback received for the Trust is monitored and reported on through our Governance processes.


Provider responded

Consultant explained thing very well

July 15, 2024
I just attended an appointment with a consultant at pain clinic. He has referred me to radiology for a few scans. The consultant explained everything very well.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
We wish you well with your future treatment.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025

All feedback received for the Trust is monitored and reported on through our Governance processes.


Provider responded

The staff are excellent.

Outpatients
July 15, 2024
I was here for blood deficiency test for Iron. I am having my hip surgery here next week. I have had many scans and x-rays done over here.The staff are excellent and supportive. Excellent parking, good signposting around the hospital and a very nice coffee shop and café. I will give them 10 stars for that.
Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025

All feedback received for the Trust is monitored and reported on through our Governance processes.


Provider responded

Leave your Feedback


Royal Orthopaedic Hospital

Contact

0121 685 4000

The Woodlands
Bristol Road South
Northfield
Birmingham
West Midlands
B31 2AP

Location

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