Royal Orthopaedic Hospital Healthwatch Birmingham & Solihull

Specialist treatment is excellent.

March 19, 2024

I will give them 5 stars because the specialist treatment which I am getting is excellent. The consultant is very nice and well informed and explains everything in very simple terms.

Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in September.

I have been using them since 1995

March 19, 2024

I have been coming here since 1995 as I had issues with my hip joint and there was no treatment in Ireland for that. My left leg was about to be amputated but this hospital saved my leg and my life. Now I have a prosthetic hip joint and femoral bone which needs follow up every year. There is now treatment for this in Ireland but I always come here although I am not covered I always come on my own expenses.

Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and have chosen to return to us for your ongoing treatment, we will share your feedback with the Trust and wish you all the best for the future.

Overall very lovely services.

March 19, 2024

Overall very lovely services. I have had no issues so far. I have been over there 4-5 times in the last 2 years. I have only ever had issues with appointment booking but I'm alright with that as long as the treatment is good.

Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had an overall positive experience and will share your feedback with the Trust.

We are currently making improvements to the appointments systems and hope that this will enhance your experience with us.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in September.

Helpful staff and no waiting

March 19, 2024

Helpful staff with no waits in queues. Questions are answered. I had two surgeries here and they were following up properly about everything.

Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in September.

They communicate very well.

March 19, 2024

I've been coming here for 3 years. they just been so good. Easy to talk to and communicate really well.

Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in September.

The care was very good.

March 19, 2024

I waited for 10 minutes for my knee replacement surgery appointment. The care received at the hospital was very good.

Anonymous

Still no follow up - Spinal

Outpatients

March 18, 2024

I was seen nearly 7 months ago, informed I would be followed up within 6-8 weeks of results been back (they have been back 5 months) chased and chased, told no appointment have to wait, have to wait. This is disgusting, how come patients are waiting so long to be followed up?? It states on your website max wait 23 weeks, I've waited over this, why? Absolute awful hospital

Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are sorry that you had a negative experience and will share your feedback with the Trust.

Great staff

March 6, 2024

My daughter was referred for scans and assessment. The staff are great, appointments on time and they had arranged an interpreter for us as well.

Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding you and your daughters experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in September.

Helpful staff.

March 6, 2024

Excellent hospital with great staff. My mother was provided excellent care and treatment within 2 months of the GP referral.

Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that your Mother had a positive experience and will share your feedback with the Trust.

They couldn't operate.

March 4, 2024

I had two tears in my shoulder and when I went there they said they couldn't operate because of my age.

Anonymous

Reply from Royal Orthopaedic Hospital

We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are sorry that you were not able to access surgery but I hope you have been able to have alternative treatments?

If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in September.

Royal Orthopaedic Hospital

Reviews (2407)

Specialist treatment is excellent.

I have been using them since 1995

Overall very lovely services.

Helpful staff and no waiting

They communicate very well.

The care was very good.

Still no follow up - Spinal

Outpatients

Great staff

Helpful staff.

They couldn't operate.

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