Small Heath Medical Practice

Always trouble in sending my prescription to pharmacy. When you speak them they don’t take me seriously which cause depression and anxiety.

I've always found the receptionists and drs very helpful, and nice. The one complaint I did have, it was dealt with immediately by the practice manager.

You could be in a que for a hour waiting for them to pick the phone or get cut off after 25 min saying caller 4 but waiting for anything from 30 min to a hour and on repeat reception ask you do it online when many old Asain don't have new updated phones. If you call Surgery they don't pick phone , when they do they give you a telling off and say do it online next time.

Okay

Okay

Okay

Okay

Okay

Always have time for you, friendly doctors, are extremely helpful.

Lateness, if a patient is later get sent away or asked to rebook