Sparkbrook Health Centre

I give them 5 stars. They're so helpful and amazing. I can get appointments and they will see me very quickly so no long waits.

Sent me here for a mammogram. They made me feel comfortable and talked me through what would happen.

There were ongoing issues and eventually they said we needed to be seen by ENT so got him referred. The GP is good in general and we can find appointments when we need one.

GP: the doctors are nice and understand I prefer to see the same doctor. However the reception staff are very difficult. They either talk at me or ignore me. I ask them to write down what they say but they won't. I have tried to complain to the manager but they never listen to me and always side with their staff.
I am profoundly Deaf and use BSL as my first language.

Everything is good here. I can get appointments when needed.

I went for a kidney scan and it was fine, no problems. I got in quicker and was almost back in my car before my appointment time which doesn't happen often.

It's really good. You have to ring early if you want an appointment. I called to enquire about my baby's injections and she said she would get the nurse to call me but she didn't.

I joined them 2 months ago. So far they are fine. I have seen my new GP 3 times in 2 months. At least I can get an appointment here.

The GP surgery are no help. You call at 8:05AM and there's not any appointments. They are not helpful, they are definitely failing as a service.

They don't answer the phone or reply back. Reception lack customer service skills. You have to chase your blood tests results because they will never tell you them on time.