The Hawthorns Surgery

I am very happy and satisfied with the care and support provided. My cancer was diagnosed early.

I've been with them for the last 20 years. The GPs are good but they have now taken on so many patients they can't manage. Better management is needed.

Very long waits on the phone and impossible to get an appointment. The reception staff are not helpful.

Not too bad. It can be difficult to get through to them. I have had no luck with the online service. Once you see them they're brilliant.

I was waiting 2 weeks for a call back which led to them telling me to go in.

They are good but it's hard to get in because everything is done over the phone.

Appointment availability is getting better and easier. I was diagnosed quite early and referred to ENT.

I just can't get an appointment. Long waits on the phone and even if you get through to the reception staff they ask too many questions.

Getting appointments is a pain. Also new GPs don't seem to take female health seriously. I'm not impressed with my doctor, a dislocated toe was dismissed as "oh well, it's arthritis"; he also told me I didn't need HRT as I was depressed. Thankfully I'm allergic to antidepressants which he noticed when I told him to read my notes so HRT was prescribed. He told me I didn't have breathing issues when asthma was in my notes. Therefore not being able to see another doctor is hard, I don't trust him.

Good. I can get appointments with them and it's easy. I have no issues with them. The staff are good and listen. They time time during appointments too. I don't feel rushed.