The Hawthorns Surgery
Feedback Rating
Based on 63 reviews
Reviews (63)
Called an ambulance
July 9, 2025
The GP said I was having a stroke and called an ambulance.
Dreadful
July 9, 2025
Dreadful. You call at 8am and you're number 24 in the queue. There is no one in the surgery whilst calling them and on the phone. Apparently they're full. I wasn't given a new GP when the old one left either.
Very happy with the care
May 28, 2025
I am very happy and satisfied with the care and support provided. My cancer was diagnosed early.
Better management needed
May 27, 2025
I've been with them for the last 20 years. The GPs are good but they have now taken on so many patients they can't manage. Better management is needed.
Very long waits on the phone
May 27, 2025
Very long waits on the phone and impossible to get an appointment. The reception staff are not helpful.
Brilliant
April 29, 2025
Not too bad. It can be difficult to get through to them. I have had no luck with the online service. Once you see them they're brilliant.
Waited 2 weeks for a call back
April 9, 2025
I was waiting 2 weeks for a call back which led to them telling me to go in.
Good but difficult to get seen
April 9, 2025
They are good but it's hard to get in because everything is done over the phone.
Appointment availability is improving
March 26, 2025
Appointment availability is getting better and easier. I was diagnosed quite early and referred to ENT.
I just can't get an appointment
March 26, 2025
I just can't get an appointment. Long waits on the phone and even if you get through to the reception staff they ask too many questions.
