Reviews (38)

I give them 5 stars

January 23, 2024
Excellent GP surgery. I give them 5 stars.
Anonymous

No appointments and can't get through

December 18, 2023
You can't get through on the phone and if you are lucky enough to, then there are no appointments anyway.
Anonymous

There needs to be continuity of care.

October 26, 2023
Staff are helpful. We can now book online which is like before covid levels. We are registered with a particular GP but never get see them. Seeing a different GP can impact on care. Continuity of care is needed and I feel they should be better that.
Anonymous

Difficult to see your own GP

October 19, 2023
Very difficult to get an appointment and see your own GP.
Anonymous

No issues really with them

August 25, 2023
More people taking calls is needed. No issues really with them. Can go in and book appointments early, it won’t be a same day appointment but will give you one for same week, over the phone it can be tricky. First they do a phone appointment and if needed they will invite you for a face to face appointment.
Anonymous

Access is really difficult

July 24, 2023
I can no longer have my ears syringed at the surgery and have to pay £85 at another service. I'm very disappointed as sometimes you have to wait outside the surgery and you have to take a ticket. It's not a good service really and it puts me off going. Access is really difficult.
Anonymous

Totally disorganised!

July 22, 2023
No-one at The Hawthorns seems to have realised that if patients have to ring several days in succession without getting an appt, then they are having to answer the phone several times for one patient! Or is it just their way of stopping their patients getting an appt! It's totally disorganised, I'd rung for times before someone told me that I could book an appt in two weeks time.
I was told that they were not taking new patients since Covid, not true!! Why is this surgery so poor now, when it used to be one of the best locally. I want an appt with my gp, not a lecture on how long it takes to train a doctor!! For goodness sake, get your act together, and soon. Shame because our gp is a star!!
Anonymous

Only able to get telephone appointments

July 17, 2023
Following a blood test ordered by the doctor following a telephone conversation the doctor offered to sent me “information” about my condition this never arrived
David Wootton

Hard to get through

July 4, 2023
Hard to get through, can’t get past the receptionist. Receptionists don’t past the messages to GP when I call them for my medicines and as a result I have to go to hospital. I have just called to order the medicines and they said I can’t do it over the phone and I should do it online or go into the surgery.
Anonymous

Had to get a friend to do it

January 27, 2023
Ringing for an appointment over a month. Have to ring at 8:30 to get an appointment. Which is during school run. Had to get a friend to do it and they ended up being able to book it for me.
Anonymous

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The Hawthorns Surgery

Contact

0121 373 2211

The Hawthorns Surgery
331 Birmingham Road
Sutton Coldfield
West Midlands
B72 1DL

Location

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