The Hawthorns Surgery

Very good. I can get appointments and I am happy with them.

Very good, professional and competent GPs.

Very good and professional service. I can get appointments very easily and the GP is very good.

Excellent GP surgery. I give them 5 stars.

You can't get through on the phone and if you are lucky enough to, then there are no appointments anyway.

Staff are helpful. We can now book online which is like before covid levels. We are registered with a particular GP but never get see them. Seeing a different GP can impact on care. Continuity of care is needed and I feel they should be better that.

Very difficult to get an appointment and see your own GP.

More people taking calls is needed. No issues really with them. Can go in and book appointments early, it won’t be a same day appointment but will give you one for same week, over the phone it can be tricky. First they do a phone appointment and if needed they will invite you for a face to face appointment.

I can no longer have my ears syringed at the surgery and have to pay £85 at another service. I'm very disappointed as sometimes you have to wait outside the surgery and you have to take a ticket. It's not a good service really and it puts me off going. Access is really difficult.

No-one at The Hawthorns seems to have realised that if patients have to ring several days in succession without getting an appt, then they are having to answer the phone several times for one patient! Or is it just their way of stopping their patients getting an appt! It's totally disorganised, I'd rung for times before someone told me that I could book an appt in two weeks time.
I was told that they were not taking new patients since Covid, not true!! Why is this surgery so poor now, when it used to be one of the best locally. I want an appt with my gp, not a lecture on how long it takes to train a doctor!! For goodness sake, get your act together, and soon. Shame because our gp is a star!!