The Hawthorns Surgery
Feedback Rating
Based on 63 reviews
Reviews (63)
Poor communication, great GPs
June 25, 2024
The GPs are 5 stars but the reception staff are 1 star. You have to chase up test results all of the time. Communication is very poor.
Difficult to get through
June 4, 2024
Not good really
I'm happy with them
May 7, 2024
Very good. I can get appointments and I am happy with them.
Very good.
May 7, 2024
Very good, professional and competent GPs.
Very good
April 23, 2024
Very good and professional service. I can get appointments very easily and the GP is very good.
I give them 5 stars
January 23, 2024
Excellent GP surgery. I give them 5 stars.
No appointments and can't get through
December 18, 2023
You can't get through on the phone and if you are lucky enough to, then there are no appointments anyway.
There needs to be continuity of care.
October 26, 2023
Staff are helpful. We can now book online which is like before covid levels. We are registered with a particular GP but never get see them. Seeing a different GP can impact on care. Continuity of care is needed and I feel they should be better that.
Difficult to see your own GP
October 19, 2023
Very difficult to get an appointment and see your own GP.
No issues really with them
August 25, 2023
More people taking calls is needed. No issues really with them. Can go in and book appointments early, it won’t be a same day appointment but will give you one for same week, over the phone it can be tricky. First they do a phone appointment and if needed they will invite you for a face to face appointment.
