The Hawthorns Surgery

It takes quite often 45 minutes to get through to reception then if you are lucky you may get a telephone conversation with a doctor in about 3 or 4 weeks time.

Very difficult to get through on phone and then told no appointments available. If you do finally get through on phone they have been very good and did do face to face when necessary.

I always find all the staff, nurses and doctors to be polite and helpful.

Pre Covid it was pretty good. Since covid it has utterly and totally lost the plot!!

Although difficult to get an appointment surgery I seem to be able to get the service I need at the time.

When I’ve been able to get an appointment I have always received very good care it’s often very difficult to get appointments though.

Very long waits on the phone.

Absolutely dreadful - although nothing much worse than normal; when attempting to secure an appointment. In 10 years of being at this surgery, I can count on one hand the amount of appointments that I've had! It is almost impossible to secure an appointment on-line, more so recently. Forcing me to resort to using the antiquated telephone service, calling at 8.30 am on the dot waiting on hold for 55 mins, only to be told there are up to full capacity and suggest I contact 111, upon doing so, they referred me back to the surgery with a instruction that I needed a Dr allocation within 2 hrs, another 40 minutes wait on the phone, to be told not possible and referred me back to NHS (quite unbelievable) Eventually, the receptionist offered me the Badger Clinic contact details (who were absolutely fabulous and most accommodating. I had reason to also contact the surgery for results for an Ultrasound - this time i was keep waiting 1.5 hours on one day and then 60 minutes the following day!

Haven’t had a great experience. When I’ve needed referral from my GP as recommended by FTB, I have found they are dismissive. Stereotyping and not fully understanding of my situation. Staff may need some training around Autism awareness.

Our treatment is very good. However, getting an appointment with our own named GP entails quite a wait now. I feel GP's are now over stretched and require to do many other roles.