The Hawthorns Surgery

The doctors are nice and helpful however booking an appointment is difficult and a nightmare as most appointments you can only book on the day so you wait in a phone queue at 8am or wait in person which is difficult to do with my job.

In phone queue for an hour then get cut off then have to try again following day then same experience

Its horrendous to get through to them. You have to wait for at least 45 minutes.

Got appointment very quickly with nurse for shingles jab, Very helpful.

Would like to see doctor face to face . Struggling to get an appointment. I have been phoning since last 3 days morning and afternoon. This can still be a telephone appointment.

It is nearly impossible to get an appointment. Elderly people are made to wait in the wind and rain whilst no one sits inside. I had to have a heart monitor reading done 4 times due to the surgery losing my readings. I also had a physical condition misdiagnosed as the GP refused to listen to me fully. It is unbelievably hard to get through by phone and the receptionists are very very rude.

Very good and helpful.

Long wait times to get through to receptionists Receptionists asking what you need an appointment for - this should be private and confidential between patient and GP and receptionists should not be evaluating urgency or importance. Hard to get a telephone triage phone call back as they ‘run out’ very quickly leaving no alternative for that day. Cannot see a doctor only get a telephone call. Telephone calls not appropriate in all cases. Son hurt ankle and was sent to a and e even though it was not an emergency. Care during my pregnancy and after birth was non existent and relied upon me to make appointments eg for flu jab during pregnancy (they never got back to me luckily a midwife got it done for me whilst I attended another appt) post natal checks didn’t happen, waited months for post pregnancy contraceptive coil fitting. Vaccinations for baby were good, all on time. I moved surgeries as a result.

Terrible reception staff very uncaring.

Can not get appointments.