The Old Priory Surgery

The GP was good until recently.

I book online as it's difficult to do so over the phone. I don't use them that often.

Been a patient here all my life and have never know it so bad. Since covid it is impossible to see a doctor. I think I have recurrence of a serious illness and felt really ill Sunday. Monday told only emergency appointments but would get one Tuesday. Tuesday no-one answering phones and apparently within 20 minutes all appointments had gone. Basically given up trying as too stressful. Just wait until gets worse and need A&E

why am i being told to call at 8:30 for an appointment for it to say user busy for 20+ mins straight??

I was asked to record my blood pressure readings twice daily for a week and upload the results using an app. The GP then assessed the results.

A good, average service. Slight delays with requests but it gets attended to eventually. I have been referred on for leg issues.

Re GP services, it is virtually impossible to get an appointment. The system is bottlenecked. I have on occasions had to phone 20 times in order to get through, only to be placed in a queue, and then finally to be told there are no appointments left and to try again tomorrow. When I tried to get emergency guidance/ treatment (severe reaction to a tick bite) I was offered an appointment with the nurse the following day.

They're alright. There is a lot of phone calls then you have to go through a long process. Will get an appointment at the end of it.

Good support provided all of the time. I was referred on time for a mammogram and shoulder issues. A very caring reception team.

It is difficult. If you don't get through at 8:00am then you won't get a same day appointment. They will give you one for in a few days. You will see whatever doctor is available in the practice. The reception staff are matter of fact.