The Old Priory Surgery

Permanently engaged when have been in for care of Rheumatoid arthritis. The surgery is empty. Healthcare assistant looking after care and was reading about Rheumatoid arthritis.

The doctors are very good but difficult to get an appointment.

I go here for my midwife appointments, they're always late. The care is fine, not as great as women's but fine.

It's horrible ever since my regular doctor left. Since he's left I can't get anything, having to beg for everything and chase to see what I can have. I'm always chasing which is frustrating. Trying to get through at 8:30am to make and appointment and you can't get through.

They seem to be blaming everything on covid and waiting times are far too long.

They let you into the surgery now without having to buzz in. Theres long waits on the phones and when you do get through it feels like you are disturbing the receptionist, the receptionist is awful. Last time the doctor
sent a text message to tell me to arrange an appointment for blood tests but the receptionist said they could not arrange one.

No online appointments have been available for weeks and after 5 days of trying Mon- Fri last week I’ve not been lucky enough to secure an appointment

Both my partner and I were sent appointments for all three jabs in a timely manner. Excellent service at the vaccination Centre from reception staff through to nurses providing the jabs.

Almost impossible to get an appointment. Have to phone at 8.30am, along with everyone else, hold in long queue and often then find all appointments are gone for that day. No option to book a future appointment for non-urgent issues. The system is inconvenient, unhelpful and puts patients at risk as there are simply not enough appointments to meet demand even when the patient needs to be seen urgently.

The permanent staff are all great. Drs and receptionists. Had problems with getting appointments sometimes but if it's urgent they will usually call me the same day. Doctors are always very kind and helpful. Locums are not always very good though. The nurse who did my smear however, around Feb/March 2020 was extremely rude - told me off that my test was overdue, it wasn't (!), and told me I'd come at the wrong time of the month (they rescheduled, and my period had finished 4 days before). She was telling me off while I was half naked. She said there was no way they'd be able to test the sample, but they did. I had never seen her there before so I hope she was temporary.