The Old Priory Surgery

I was there to have a scan and a follow up in November. They were good. They have done the scans and arranging the follow up was easy. The nurse gave me a number to call and they gave me an appointment straight away. The operation was booked. It was painful but they were helpful, and my feet are now much better.

Told over phone I had diabetes. Waited 3 weeks for appointment. Then takes to Diabetic Nurse who covers huge area, gave metphormin but not told when or how to take. Not offered a meter until I explained that I took steroids daily because of auto immune disease, they alter frequently and alter my blood sugar levels. Finally given meter to test but told me my level would be 7.4 but she didn't check no help on food, no instructions on eye check, or feet check or anything else. If it had not been because of my mother had Type 2 I would not have a clue. When I checked my blood sugar as I had not eaten anything it was 23.4 I rang Diabetes Nurse and she upped meds immediately and added gliclazide so 2metformin plus 1 gliclazide in morning then 2 metformin pm. Compared to 1 metformin in the morning. I also inject tocilizumab which also alters blood sugar once a week. I put myself in low carb diet and have lost 3 stone which made zero difference to blood sugar but have now reduced steroids to 5 mg daily instead of 10 mg daily that has brought my Hba1c down from 65 to 44 pre diabetic but when flare ups occur of my auto immune disease everything will change again. I have come off the gliclazide and now take capo something as I was getting Hypers and Hypos as my steroids slowly reduced in my system.

Phones busy, impossible to get a oppioment 2016 was my last one!!!!
Why ??? Other surgery’s no problem!!!
Worst surgery in brum stay clear !!!! Receptions not helpful to bothered about telling you there problems

Permanently engaged when have been in for care of Rheumatoid arthritis. The surgery is empty. Healthcare assistant looking after care and was reading about Rheumatoid arthritis.

The doctors are very good but difficult to get an appointment.

I go here for my midwife appointments, they're always late. The care is fine, not as great as women's but fine.

It's horrible ever since my regular doctor left. Since he's left I can't get anything, having to beg for everything and chase to see what I can have. I'm always chasing which is frustrating. Trying to get through at 8:30am to make and appointment and you can't get through.

They seem to be blaming everything on covid and waiting times are far too long.

They let you into the surgery now without having to buzz in. Theres long waits on the phones and when you do get through it feels like you are disturbing the receptionist, the receptionist is awful. Last time the doctor
sent a text message to tell me to arrange an appointment for blood tests but the receptionist said they could not arrange one.

No online appointments have been available for weeks and after 5 days of trying Mon- Fri last week I’ve not been lucky enough to secure an appointment