The Old Priory Surgery
Feedback Rating
Based on 34 reviews
Reviews (34)
The surgery is empty
July 21, 2023
Permanently engaged when have been in for care of Rheumatoid arthritis. The surgery is empty. Healthcare assistant looking after care and was reading about Rheumatoid arthritis.
The doctors are very good
May 12, 2023
The doctors are very good but difficult to get an appointment.
Care not as good as the hospital
October 10, 2022
I go here for my midwife appointments, they're always late. The care is fine, not as great as women's but fine.
Horrible
September 28, 2022
It's horrible ever since my regular doctor left. Since he's left I can't get anything, having to beg for everything and chase to see what I can have. I'm always chasing which is frustrating. Trying to get through at 8:30am to make and appointment and you can't get through.
Long waiting times
August 18, 2022
They seem to be blaming everything on covid and waiting times are far too long.
Long waits on phone
May 31, 2022
They let you into the surgery now without having to buzz in. Theres long waits on the phones and when you do get through it feels like you are disturbing the receptionist, the receptionist is awful. Last time the doctor
sent a text message to tell me to arrange an appointment for blood tests but the receptionist said they could not arrange one.
sent a text message to tell me to arrange an appointment for blood tests but the receptionist said they could not arrange one.
Difficult to get appointment
March 7, 2022
No online appointments have been available for weeks and after 5 days of trying Mon- Fri last week I’ve not been lucky enough to secure an appointment
Excellent service at the vaccination Centre
December 20, 2021
Both my partner and I were sent appointments for all three jabs in a timely manner. Excellent service at the vaccination Centre from reception staff through to nurses providing the jabs.
Almost impossible to get an appointment
September 24, 2021
Almost impossible to get an appointment. Have to phone at 8.30am, along with everyone else, hold in long queue and often then find all appointments are gone for that day. No option to book a future appointment for non-urgent issues. The system is inconvenient, unhelpful and puts patients at risk as there are simply not enough appointments to meet demand even when the patient needs to be seen urgently.
Problems with temporary staff
August 27, 2021
The permanent staff are all great. Drs and receptionists. Had problems with getting appointments sometimes but if it's urgent they will usually call me the same day. Doctors are always very kind and helpful. Locums are not always very good though. The nurse who did my smear however, around Feb/March 2020 was extremely rude - told me off that my test was overdue, it wasn't (!), and told me I'd come at the wrong time of the month (they rescheduled, and my period had finished 4 days before). She was telling me off while I was half naked. She said there was no way they'd be able to test the sample, but they did. I had never seen her there before so I hope she was temporary.