The Old Priory Surgery

Unable to get a face to face appointment, was told on 2/8/21 they had no Gp in on that day, and after being on the for over 40 minutes again today, only to be told, they once again had no Gp on the premises. I'm sure this shouldn't be allowed to open without a Gp. I can't understand why GPs are not doing face to face, but the nurses and health care assistant have been seeing patients all the way through the pandemic. Do they not matter.

No service

The service itself is effective, overall the lead GP and administrative staff try their best. But it is largely manned by locum GPs and Agency Nurses. One of the GP's is extremely rude and threatening, to the point she believes she can tell patients to shut up. The surgery do not handle complaints effectively. There is no Duty of Candour Process, no option to discuss/diffuse the complaint and no apology for poor experience.

Really difficult to get through on the phone. The longer you hold on, the further down the queue you get!

During lockdown, I have had my asthma review, 3 B12 jabs, flu jab, and smear test. A lot of people seem to be having issues getting such basic services so feel very lucky to have this service.

Getting them on phone is impossible, online appointment system is useless. Reception staff rude, not helpful at all.

Great service when you can get an appointment

You can't get an appointment can't phone as they shut them off most days staff not bothered doctors mostly locums might as well shut and doctos go to walk in center as that's where u have to go most of the time if u can't wait 2 weeks for an appointment used to be great b4 they joined MMC group

Great GP surgery, have recently registered as homeless. They registered me easily without fixed address. I haven’t had to have medical urgency appointments yet, so not sure whether I could get them but I have been given normal appointments.

I could never get an appointment, and I could never get through on the phone. It was worse for my daughter, I always had to take her to a walk in.