The Swan Medical Centre

Do not ever go with these doctors, the reception staff are often rude, I’ve had the phone put down on me before. They won't prescribe pain relief for an injury I was on morphine for in hospital, I feel like I've been treated worse than an animal, people shouldn't have to suffer for weeks without any relief, all I get told is that I should go back to the hospital, just passed on so they don't have to deal with you properly, when I went in because I couldn’t lift my arm the doctor didn't even bother checking me over, PLEASE think very carefully before signing up with these absolute jokers, they don't care about how you are feeling or whether you are in pain, I could get better pain relief over the counter.

I registered with them and asked for a blood test as I was feeling tired. They ignored me. I've had no response. The GP is always busy and doesn't prioritise. They just don't take you seriously.

Excellent. The GP is really good. They will see her when I make an appointment. They keep on top of care.

Reception staff are very rude and unhelpful. GPs rush through everything during appointments and don't listen to patients properly.

I'm too scared to call them. I'm no 27 in the queue at 8AM. The don't offer call back. I have to keep calling and hope I can get an appointment. It's not good.

My daughter was referred on for infections in the throat and sinus. We waited 3 years for a referral from the GP. They did another referral and the hospital said they didn't get it. It is so frustrating.

They don't talk to me and they ask me a lot of questions. The nurse is meant to come out to do a diabetic review but the GPs will send a text message to tell us to book it when they know we have something coming up.

It's difficult to get an appointment and you have to wait ages when you do get one. It takes too long to get the result of the test to be reviewed by the doctor I am diabetic and I just have to keep following up with them.

They are good and the service is okay. The reception staff are good. The doctors are good but you may not be able to see the same doctor. You don't always get an appointment and the wait on the lines can be long. That part is difficult.

The service is very slow. I cannot get appointments on time. The doctors are good here.