The Swan Medical Centre

Very difficult to get same day appointments. The minimum wait is 3 days. The reception staff and practice manager are all rude too.

I was told by the cancer alert line to phone my doctors for an emergency appointment as my temperature was 38.7 and I felt really unwell admittedly it was 10 in the morning I was told there were no appointments and told to ring 111. When I phoned 111 the told me to phone the doctors back as they have a duty of care for me to be seen by someone. I phoned back to and was told it didn't matter what 111 said I wasn't getting an appointment very rudely I then had to phone 111 back and they managed to get a doctor to phone me and send me some antibiotics to my local chemist HAD IT BEEN LEFT TO YOUR RECEPTIONISTS I COULD BE REALLY ILL OR DEAD never felt so left down after being at your surgery for the last 40 plus years

A very helpful and professional surgery.

Do not ever go with these doctors, the reception staff are often rude, I’ve had the phone put down on me before. They won't prescribe pain relief for an injury I was on morphine for in hospital, I feel like I've been treated worse than an animal, people shouldn't have to suffer for weeks without any relief, all I get told is that I should go back to the hospital, just passed on so they don't have to deal with you properly, when I went in because I couldn’t lift my arm the doctor didn't even bother checking me over, PLEASE think very carefully before signing up with these absolute jokers, they don't care about how you are feeling or whether you are in pain, I could get better pain relief over the counter.

I registered with them and asked for a blood test as I was feeling tired. They ignored me. I've had no response. The GP is always busy and doesn't prioritise. They just don't take you seriously.

Excellent. The GP is really good. They will see her when I make an appointment. They keep on top of care.

Reception staff are very rude and unhelpful. GPs rush through everything during appointments and don't listen to patients properly.

I'm too scared to call them. I'm no 27 in the queue at 8AM. The don't offer call back. I have to keep calling and hope I can get an appointment. It's not good.

My daughter was referred on for infections in the throat and sinus. We waited 3 years for a referral from the GP. They did another referral and the hospital said they didn't get it. It is so frustrating.

They don't talk to me and they ask me a lot of questions. The nurse is meant to come out to do a diabetic review but the GPs will send a text message to tell us to book it when they know we have something coming up.