The Swan Medical Centre

Since Covid, its been a little difficult. Something I could say, I have had to have a scan on my head. They booked a referral appointment for me at Solihull Hospital.

I like my doctors. I have been going to the doctors for a long time. I haven't been in a while but have been happy in the past.

It is virtually impossible to get an appointment.

I have been at this surgery many years and despite always hanging on the phone, got a face to face appt. Now with this new AccuRx system they tell you to use for almost everything is turned to accepting no more when they obviously get too many requests which is not acceptable. You still can't get a face to face appt unless you insist at your telephone appt which is doubling the gp time dealing with a patient. They have now opened the doors at the surgery when they were locked for patients to check own temperature, hand sanitise and wait in a small queuing area. Most patients don't follow instructions so could be bringing covid into the surgery. I can understand they were fed up getting up and down to let people in and out the door but leaving as it is, is not acceptable! They are also losing the nurse practitioner now too who was really good and use too many locums. They need to sort themselves out and go back to how good they were pre covid but without the rude receptionists.

Very kind and helpful GP.

Good service but difficult to get an appointment.

It has improved on the way you can book appointments etc via online ubt you cannot seem to get the time you want, as if you are working full time, it is best if you can go first thing or last thing so something should be done for the workers and all the other citizens go in between work times

Can never get an appointment, receptionists are quite rude and unprofessional.

Good until Lockdown. very difficult nowt o get a face to face appointment and telephone consultations are not very satisfactory.

Absolutely appalling. I have used this practice for over 50 years and have found it very good in all that time, however after my experience this week I have changed my mind. Having been in pain all weekend I called the surgery on Monday morning 8.30am to make an appointment to see my doctor and was greeted with message saying Swan Medical has new service that will allow you to contact a GP using AccuRx online. As I didn’t have a clue what that was I hung on for 20 minutes to speak to receptionist. I asked for urgent appointment to be told I must do it on line, I told her I don’t have a computer, she insisted I do it on line and she would send a text message and told me to press blue square and Doctor would call me that day. I did as she said and the message on there was all about COVID-19. I had no idea how to get out of that and waited all day for Doctor to call. At 4pm I called the surgery and asked if I was on doctor’s list, she said No. I told her what happened when I spoke to receptionist in morning and she asked if she had explained to me what to do; to which I answered she told me to press blue square! This girl was really helpful, explained the procedure for future use and made booking for me on Thursday 3rd December. One hour later I got
another text message from Swan Medical saying my doctor would call me on Wednesday. Instead of a call from Doctor I got another text message asking me to come to surgery at 9.50 Thursday morning, which I did, I sat in waiting room for half an hour, then asked if I was going to see doctor to be told doctor was calling my home and I wasn’t there!!! I was very angry now and demanded to see my doctor. My doctor apologised on behalf of the very inefficient staff and treated me with respect and dignity, when I told her the saga.