The Swan Medical Centre

Good until Lockdown. very difficult nowt o get a face to face appointment and telephone consultations are not very satisfactory.

Absolutely appalling. I have used this practice for over 50 years and have found it very good in all that time, however after my experience this week I have changed my mind. Having been in pain all weekend I called the surgery on Monday morning 8.30am to make an appointment to see my doctor and was greeted with message saying Swan Medical has new service that will allow you to contact a GP using AccuRx online. As I didn’t have a clue what that was I hung on for 20 minutes to speak to receptionist. I asked for urgent appointment to be told I must do it on line, I told her I don’t have a computer, she insisted I do it on line and she would send a text message and told me to press blue square and Doctor would call me that day. I did as she said and the message on there was all about COVID-19. I had no idea how to get out of that and waited all day for Doctor to call. At 4pm I called the surgery and asked if I was on doctor’s list, she said No. I told her what happened when I spoke to receptionist in morning and she asked if she had explained to me what to do; to which I answered she told me to press blue square! This girl was really helpful, explained the procedure for future use and made booking for me on Thursday 3rd December. One hour later I got
another text message from Swan Medical saying my doctor would call me on Wednesday. Instead of a call from Doctor I got another text message asking me to come to surgery at 9.50 Thursday morning, which I did, I sat in waiting room for half an hour, then asked if I was going to see doctor to be told doctor was calling my home and I wasn’t there!!! I was very angry now and demanded to see my doctor. My doctor apologised on behalf of the very inefficient staff and treated me with respect and dignity, when I told her the saga.

Excellent

Excellent

Very good service, good doctors & nurses, plus good management.

Appointment systems and GPs good as you can get appointment on the day.
- Staff are working too long hours
- Local GPs need to open on Saturdays or 1 day late evening to cater for working people