The Swan Medical Centre

I changed my GP and pharmacy from here as I couldn't get an appointment. They used to have a lovely doctor until she retired. I waited 6 weeks for an appointment and then they cancelled on the day. So I ended up leaving.

Firstly you don't get an appointment and secondly if you do get one they are of no help. It's useless to see them. I go to A&E straight away.

Very kind and helpful staff. The only challenge is to get an appointment when needed.

Very good and a kind GP. The reception team is always helpful.

Haven’t had a blood test for over a year. They normally contact him not been seen since April 22.

Been with surgery 32 yrs and now left to another practise. Required a referral for shoulder operation and been ringing since Sept 22 no response at all and the worst 2 phone calls it took 140 and 204 calls before got though and then call was dropped,even walked into practise at 8.01 to be told we don't take appointments face to face, and rang in front of the staff only for call to be constantly dropped. This surgery is not fit for purpose

Helpful when you ring with enquiries I.e prescriptions.
Generally very good with referrals and follow up care.
Most appointments over the phone ,but feel would see you in house if necessary

My GP left and I have depression & anxiety and every time I have to see a new doctor since last 12 months, I have to explain everything from start which is very difficult.

It can ring forever and when you are through they can’t give you an appointment.

They don't see me face to face, it's all over the phone. They're doing a lot of things over the computer and I don't use it. You can only ring doctors at a certain time.