West Heath Surgery

We are sorry to hear of your dissatisfaction towards our service, in particular the wait time for appointments.
Whilst the Surgery are aware of extended wait times for routine appointments due to the unprecedented pressure the Health Sector is facing, our appointments are released 6 weeks at a time in an effort to reduce wait times by protecting routine appointment availability.
A proportion of our appointments are made available on the day and are reserved for urgent, acute medical needs to meet the demands of our local community. The Surgery and its management team are consistently striving to increase its clinical capacity in this area due to the heightened needs from our patients. Whilst this recruitment drive is being initiated, our administrative team are endeavouring to ensure that patients still see a clinician within an appropriate time frame, allocated towards the appropriate appointment type.
Once again, we are sorry to hear of your dissatisfaction. Should you wish for this to be discussed further, please email us at info.westheathsurgery_sbpct@nhs.net

Thank you for commenting on our healthwatch page. We are pleased to hear of your satisfaction towards our appointment system and that our telephone processes have worked for you.
Kind regards,
West Heath Surgery

Thank you for leaving your review on our healthwatch page. We are delighted to hear that you are pleased with the services we provide, in particular towards your diabetic needs.
Kind regards,
West Heath Surgery

Thank you for leaving your feedback on the Healthwatch Birmingham page. We are pleased to hear that our clinical team are efficient in monitoring your healthcare needs and that you are satisfied with the service provided.
Kind regards,
West Heath Surgery

Thank you for providing feedback on your experiences with our service.
Whilst we are pleased to hear that you value our clinical input, we are sorry to hear of your disappointment over a lack of a home visiting service for non-housebound patients.
Due to the unprecedented high demand on our services, the Surgery has been required to implement policies that will not only ensure fairness to our entire patient list, but to also protect the capacity and resilience of our service, thus allowing us to treat our patients in a safe and consistent manner.

We hope that you can understand the justification behind this tough decision and thank you once again for you feedback.
Kind regards,
West Heath Surgery

Thank you for leaving your feedback. As previously stated within our feedback responses on this page, the Surgery only has a limited capacity of appointments of which we must triage and signpost effectively based on the presenting symptom(s).
For routine queries of a non-urgent nature, appointment wait times can vary, with the Surgery aiming for these waiting times to be under 2 weeks.

For matters for more urgent attention, the Surgery's administrative team try their best to book a patient as soon as possible. For those patients with compromised immune systems, such as those undergoing treatments for cancer, they would fall into this category.

Kind regards,
West Heath Surgery

Thank you for taking the time to leave your feedback on this page. We are pleased to hear that you are satisfied with the teams performance and our ability in sourcing a suitable appointment for you.
Kind regards,
West Heath Surgery

Thank you for leaving your comments on our page- we are happy to hear that you are pleased with our teams performance and that our overall service delivery, particularly in relation to obtaining an appointment has been more positive for you than previous experiences.
Kind regards,
West Heath Surgery

Thank you for taking the time to leave your feedback on our page. As a highly busy Surgery, we understand that obtaining an appointment can be difficult however we would like to assure you that the Surgery management team are consistently reviewing our operations and taking actions to improve our efficiency and increase clinical capacity. For the month of December 2024, the Surgery offered 5010 clinical appointments- this is just under 0.5 per patient, with us still looking at improving upon this figure further.
Kind regards,
West Heath Surgery