West Heath Surgery

Excellent efficient Quick safe

Before Covid relatively good service and easy access to appointments. Now very hard to get face to face app (yet I can go and see my hairdresser/osteopath!)

Responsive and good advice.

Bad experience. Booked appointment for my son but they never call me

Outstanding GP service, always reactive, helpful, kind, organised.

Efficient vaccination service, able to get at least a telephone call with a doctor with not too much wait sometimes

Overall good service from doctors, nurses, and other staff.

Fantastic.

Very disappointing.

From the beginning, this surgery proved useless in providing any reasonable service. Doctors very reluctant to refer to specialists and only did so once an emergency situation (of their own making) materialized.
Doctors failing to provide reviews that they themselves had suggested.
Nurses cancelling appointments and going off shift during pre-planned appointments.
Basically, this surgery couldn't get anything right and consistently failed in 'open goal' type, 'no-brainer' situations. Very frustrating and costly to one's mental health.
I was completely directing my own health care under their 'service.'
West Heath Surgery is hazardous to your health and should have a government health warning.