Reviews (72)

I was left waiting 30 mins.

March 17, 2020
I had an appointment to discuss the results of an MRI scan on my back. The woman totally ignored me, i was the only person in the waiting room. I complained at reception who made a call. I was then told she would see me. I told them no thanks!! To be left sitting when they had no one with them is totally unaceptable.
Teresa Hatton

Good staff and convenient opening hours

February 11, 2020
Good staff and convenient opening hours. I am very happy from the level of care provided.
Anonymous

Appointments on time proffessional st staff

December 28, 2019
Just recovering from heart failure operation pacemaker/defubulater inserted nurse took my sutures out yesterday she did an excellent job without any pain. I was not kept waiting
Anthony Bamford

They didn't corespond to my needs

July 27, 2018
For personal reason I can not enclose, I felt the GP service local to me was a bit poor. They didn't listen. They didnt corespond to my needs
Anonymous

I feel respected

July 27, 2018
I feel listened to, they help signposted me the right information. I feel respected.
Anonymous

Good Surgery

June 5, 2018
The service is good for people to go to.
Anonymous

Brilliant surgery! Highly recommended!

October 4, 2017
I've suffered with blocked ears on and off for years. I'd tried getting into my usual GP practice, but they were unable to fit me in for ages. The staff at West Heath were completely different. They treated me the very next day. They were very professional. It was great to have my hearing back, and to be pain-free. Highly recommended!
Johnny

Excellent Surgery

June 22, 2017
This surgery is excellent and they provide loads of different services. The staff are so friendly and make you feel looked after. This is the best doctors i have ever been registered with.
Jack

Reply from West Heath Surgery

Thank you for your kind words. I will ensure that the team is made aware of your comments.


Provider responded

Happy

April 18, 2017
Get an appointment straight away and listen to you.
Julie

Reply from West Heath Surgery

Thank you for your kind words. I will ensure your comments are shared with the team at next weeks meeting.


Provider responded

Refusal to remove implant

April 13, 2017
Doctor uses google, nurse said no to removing my implant
Anonymous

Reply from West Heath Surgery

Thank you for taking the time to leave the practice feedback. I would like to apologise that you feel you have received a substandard service. Due to the anonymous nature of this comment I am unable to look into the details of the exact case.

I would like advise that we have a specialist qualified doctor who deals with implants as it is a surgical procedure that needs specialist accreditation to carry out. Not all practices offer this service and It would not normally be done by a practice nurse.

With regards to the use of google, all of the prescribing tools and resources that used to be available in paper format are now online. this includes the use of calculators for dosing, the British National Formulary and information leaflets for patients and therefore google is often used to search platform for these. All diagnosis and treatment would be carried out by an appropriately trained clinician.


Provider responded

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West Heath Surgery

Contact

0121 476 1135

194 - 196 West Heath Road
Birmingham
West Midlands
B31 3HB

Location

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