West Heath Surgery
Feedback Rating
Based on 97 reviews
Reviews (97)
Not quick enough.
October 3, 2023
Not quick enough. My mom calls up for me and it takes ages to get through on the phone. It's quicker if you go in to book and it's okay to be seen then.
Reception staff are rude.
October 3, 2023
Reception staff are very rude and don't try to engage with patients at all.
Busy all of the time.
October 3, 2023
They are busy all of the time and you have to call them for hours and still can't get hold of them.
Easy to get prescription
September 8, 2023
Really good. Fast appointments. Easy to get prescription.
They are brilliant
September 8, 2023
They are brilliant. Better here since I moved to them. Same day face to face appointment. I had cancer and was referred over to Solihull hospital. Quick referral very good.
Can't look at rashes over the phone
September 6, 2023
Same complaint, not enough appointments. You wait 2 or 3 weeks for an appointment. They push for over the phone appointments but they can't look at rashes over the phone.
Pretty alright when getting appointment
August 16, 2023
Had to chase and reschedule midwife appointments because they have not arranged it. Pretty alright when getting appointment. For women’s issue got new prescription / medication but GP still dispensed old prescription. Feel like department don’t speak to each other or just pass the book.
Very good service
June 13, 2023
They're very good, very good service. I can have an appointment the same day, it's going really well. I am very happy very happy with them. There's no long waits on the phones, it's all very good.
Long waits no appointments
March 29, 2023
Ring up at 8:30am. Long waits no appointments so I end up ringing 111.
Really good
February 16, 2023
Really good, all the time can get appointments especially if it’s for the children. They are really good.
