Yardley Wood Health Centre

If you get in you are told to go because they are fully booked and no one is in the surgery.

Got more chance of seeing the pope. They were warned by the government. You can ring and be 48th in the queue but then you get through and they've got no appointments. They're useless. I can see us going to a private healthcare system.

They are good, able to get appointments, communication was good. Take long time to answer on phone.

They're really good.

Ok but Covid has been issue, can’t get appointment for love nor money. Rest of the world got back to normal way can’t GP’s do the same. Appointments are struggle to get.

1:1 support even though unable to have face to face appointments dr has ensured she is available to discuss my concerns rather than having to reopen and retell to various drs, she showed considerable compassion

Unable to get through on phone. Awful online process. Making it difficult to access medical care

You can not see a doctor face to face, you have to get through the receptionist, who think they are doctors. On the odd occasion when you do get to see a doctor they are more concerned with the paint work on the wall so an elderly lady can't even rest her walking stick,or your practically called a liar or questioned why you've accompanied your elderly frightened mother. Who for months has been scared to phone for help.

Very difficult. Difficult to get through on telephone. Difficult to book appt online. Lack of care really in general. You can be told you are 4th in the telephone queue but still takes 25mins to speak to reception. Feeling of lack of concern in whole practice.

Cannot see doctor but make you see a paramedic instead. What does a paramedic know about minor complaints ie. Rheumatism, arthritis, skin complaints.