Reviews (43)

they have no understanding of the needs of SU

March 21, 2017
i have often said the same things about my issues including medication but have not been listened to. i constantly have to repeat my self and the summary notes sent to me are often incorrect. the date of my next appointment and medication type has also been listed on this official document that is meant to equal my care plan incorrectly. i don't trust them. i was in crisis and it took them days to react with no follow up once the did. in fact they made a mistake with my next appointment and hadn't got it listed. i had been given the appointment written by my psychiatrist,my worker who had been told by the same person had the same details as me in her diary. i was told sorry i can't see you. there was no check that i was ok and this was a week after i had stopped taking my med's then restarted on them.
Anonymous

Reply from Yewcroft CMHT

We are sorry to read of these problems at our Yewcroft Centre. To help us to look into these issues could you make contact with our Customer Relations team on 0800 953 0045 who can take some details and contact Yewcroft to try to put things right.


Provider responded

very good service

May 5, 2015
Have had excellent care from start nearly 6 years ago...the reception can be a little disorganised but always willing to help.
Anonymous

Reply from Yewcroft CMHT

Many thanks for your feedback. We will pass this on to the team manager.


Provider responded

terrible , poor attitude

December 9, 2014
My experiance with yewcroft is similar to others i know they simply cannot deal with any kind off problem and lack the staff with skills required to help even the most simple mental health issues ,avoid seek help elswhere
Anonymous

Reply from Yewcroft CMHT

We are sorry to read your comments about our Yewcroft team. If you would be able to contact our Customer Relations team on 0800 953 0045 to give us some more details we would like to look into your difficulties with the team.


Provider responded

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Yewcroft CMHT

Contact

0121 301 3550

Barberry
25 Vincent Drive
Edgbaston
Birmingham
B15 2FG

Location

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