Yewcroft CMHT
Feedback Rating
Based on 45 reviews
Reviews (45)
Some amazing staff. Some not helpful.
April 19, 2017
Once I found the right staff was very much listened to and cared for. Reception always willing to help but find experience on phone much more difficult. Lots of upheaval this last year or so but feeling mostly supported through this. Really find risk assessment and crisis interventions lacking though. Seems not enough resource? Although the team members I see are excellent, finding my paperwork is often inaccurate and written risk assessments/crisis plans barely recognisable as about me esp around past history etc. Fine if I don't have to see or speak to anyone I don't know but pretty bad when you get a duty worker in crisis. No emotional containment/validation/soothing skills. Gap between needing HTT or CRT and being discharged is. Support for infrequent crisis.
Really need more support with benefits built in.
Really need more support with benefits built in.
Unreliable and uncaring
March 22, 2017
You really have to have someone fight your corner to get any sort of acknowledgement from these people. Treatment and support is very poor. In my experience getting any type of help for a mental health illness is very, very difficult, almost impossible.
they have no understanding of the needs of SU
March 21, 2017
i have often said the same things about my issues including medication but have not been listened to. i constantly have to repeat my self and the summary notes sent to me are often incorrect. the date of my next appointment and medication type has also been listed on this official document that is meant to equal my care plan incorrectly. i don't trust them. i was in crisis and it took them days to react with no follow up once the did. in fact they made a mistake with my next appointment and hadn't got it listed. i had been given the appointment written by my psychiatrist,my worker who had been told by the same person had the same details as me in her diary. i was told sorry i can't see you. there was no check that i was ok and this was a week after i had stopped taking my med's then restarted on them.
very good service
May 5, 2015
Have had excellent care from start nearly 6 years ago...the reception can be a little disorganised but always willing to help.
terrible , poor attitude
December 9, 2014
My experiance with yewcroft is similar to others i know they simply cannot deal with any kind off problem and lack the staff with skills required to help even the most simple mental health issues ,avoid seek help elswhere
