Yewcroft CMHT

Awful, cannot speak to the psychiatrist at Yewcroft, get no action from calls to the unit. They have run out of ideas and are now providing no help or support at all. Emergency helpline does nothing. BSMHFT are a failed organisation which needs a very major revamp. The whole organisation is mired in uncaring apathy. They care nothing for their patients.

I have had three nurses since been referred to Yewcroft and they have turned my life around yes I still have my bipolar but now I’m not going from one crisis to the other. The first CPN she inspired me to get a dog which transformed my life it was sad when she left. The next who I got on with she went on to bigger and better things, now I have my third, she is a lovely nurse and very caring. As for the doctors well I’ve had few but they have all been top class though one in particular I believe changed my life for the better when changed my meds a big thank you

Hadn't been seen in a while and had suicidal thoughts coming back, turned up and was seen by a locum, who treated me like dirt on her shoe and tricked me into being chucked off the service by telling me that my next (previously arranged) appointment had been cancelled. I then got a letter saying I had not attended and I got thrown out of the service. Tried to kill myself because of her treatment of me and very nearly succeeded. Was physically forced to have liver damage treatment at hospital. Mental Health Nurse contacted them 19 months ago to report and to make sure I got seen. Heard nothing

They give me assessments every 4 weeks and pay me a visit. The give me face to face appointments every 4 to 6 months. They're doing okay.

I was signed off sick from work and my GP was unable to prescribe for me as he wanted a specialist review.
6 months later, I finally got an assessment and diagnosis.
Agreed to start my medication in Sept following some tests. It took weeks of calls and I finally started in October.
First prescription was wrong. Called had it changed. Had my Bloods at the Barberry and the Phlebotomist accidentally took the whole cap tube, so had to take it again.
2nd prescription and review of Bloods never done, I had to call and tell them I had run out. Then was asked to come to the centre to collect it at 4pm.
3rd prescription told to up my dose and come for Bloods, waited 30m in boots only to be told the script is wrong again.
I am constantly having to chase and feel like such a pain. But if I did not, I would be left without medication and without monitoring.

Only worsens the patient’s mental health trying to get in touch with them for the simplest of needs

Under the CMHT. Absolutely terrible treatment. Called in a crisis multiple times and phone calls are never returned. No support offered when I ask for it. When I flagged this and that it was worsening my mood, I was told "oh well, please do try and call if you get that low again.

I have called them on number of occasions pleading for help for my partner they on the few times they come out they didn't do anything or turned up un prepared and giving medication not knowing the side effects or if they interact with the meds his on the medication didn't come with leaflets in a plain box with the tablets cut with not saying what they were saying they couldn't do much when he was having his outbursts at home the one time he was walking over 10 hours bare foot picked up by the police and they let him go within 2 hours and discharged him to leave there on his own not knowing if he could even get home

Yet another call to them no call back until I called again yesterday !
The person on the end of the phone did not listen to what I was saying kept saying about an appointment in 2 weeks ! How are these people in the MH profession ? They don’t listen to your concerns or facts !
Believe you me if anything happens to my son I’m holding this sham of a team RESPONSIBLE !

Trying to get across how a serious situation is yesterday & today about one of their patients is unbelievable you get through to a receptionist who says I’ll get someone to call you back 5 hours later no call so I call them back then I’m told someone called me at 12.30 which they didn’t I’ve all my calls logged ! These people who claim to be mental health doctors/nurses at this place need seriously looking into ! I will hold them responsible if anything happens because they are not listening to me as a parent how serious the situation is ! One star because I had too !