Yewcroft CMHT
Feedback Rating
Based on 43 reviews
Reviews (43)
Poor
October 23, 2020
Receptionists and duty doctor terrible, appalling.
failed this system is broken
October 16, 2020
its a broken system
Requests to see my Consultant avoided and ign
September 28, 2020
Issues with medication left unheard
Depot meds given caused pain to the site leaving small lump.
Depot meds given caused pain to the site leaving small lump.
Worked well during lockdown
July 18, 2020
Online survey questionnaire: What has worked well for you during lockdown?
Answer: Psychiatrists at the Yewcroft CMHT.
Answer: Psychiatrists at the Yewcroft CMHT.
Lack of genuine interest in my case
July 5, 2020
Unhelpful information given
Poor response to personal problems
Insensitivity.
Inefficient
Poor response to personal problems
Insensitivity.
Inefficient
Dissatisfied
June 4, 2020
After years as an outpatient I have received rushed assessments and insensitive suggestions
Very good support provided
March 23, 2020
I am highly satisfied from the service received.
Patronising & seemingly inexperienced staff
January 31, 2020
Awful experiences of care here. All of the members of staff I have dealt with have hugely downplayed the issues I have explained and made me feel patronised. It seems that the majority of them don’t even have a basic understanding of how to build rapport with a patient or talk to them on a human level, let alone have a good understanding of how to deal with someone in crisis. After telling them I felt suicidal with intent and plans I was sent home with a number to ring if ‘anything changes’. I can now understand why people feel that they have to make an attempt on their life to get the help they need, so very sad but true! This team seriously needs assessing as from my experiences I have walked out of there feeling genuinely worse in my mental health that when I walked in. Terrible.
I appreciate the NHS and mental health services are stretched beyond capacity but that doesn’t excuse staff members nonchalant attitude and lack of basic people skills. It’s inexcusable.
I appreciate the NHS and mental health services are stretched beyond capacity but that doesn’t excuse staff members nonchalant attitude and lack of basic people skills. It’s inexcusable.
Dissatisfactory
January 29, 2020
Feel too ill
No proper support
Sick of trying to explain to numerous people
No proper support
Sick of trying to explain to numerous people
Ok appointment
December 16, 2019
My consultant has been off sick for 9 months. My appointment seemed to have been forgotten whilst she is off sick, I only got to see a Dr after I asked why I hadn't seen anyone for nearly a year. It's been too hard to get my medication, as the GP won't give it, so I've just stopped taking it whilst I wasn't seeing anyone.
Locum Dr appointment was fine though, was polite and covered things that needed, but was very quick, so felt a bit rushed and that it was hard to open up.
Really hate having to go through a security check before appointments, they go though everything in your bag, and scan all over your body. It makes a stressful experience so much worse, as it's so invasive and degrading. They even searched through a pocket in my bag with tampons and sanitary towels in, which should be private. I didn't want to use them after a strange man had touched them all over. I feel like a criminal, when I'm just there because I need help. It's not my fault.
Locum Dr appointment was fine though, was polite and covered things that needed, but was very quick, so felt a bit rushed and that it was hard to open up.
Really hate having to go through a security check before appointments, they go though everything in your bag, and scan all over your body. It makes a stressful experience so much worse, as it's so invasive and degrading. They even searched through a pocket in my bag with tampons and sanitary towels in, which should be private. I didn't want to use them after a strange man had touched them all over. I feel like a criminal, when I'm just there because I need help. It's not my fault.
