Yewcroft CMHT

Reasonable experience. Often difficult to contact psychiatrist when needed even though they advise to contact them if any questions. Can be difficult to communicate with reception/ admin staff on phone.

The receptionists here do not know how to speak to people or how to handle people with mental health issues. They are more concerned about themselves rather than the needs of the patient. They give false information that exacerbates a patients stress levels and intimately make the patients worse by their lack of understanding and empathy! 5 years my daughter was under this team and they are still yet to help her properly, trying to get my daughter moved to a different team that will hopefully help her on her road to recovery.

Receptionists and duty doctor terrible, appalling.

its a broken system

Issues with medication left unheard
Depot meds given caused pain to the site leaving small lump.

Online survey questionnaire: What has worked well for you during lockdown?
Answer: Psychiatrists at the Yewcroft CMHT.

Unhelpful information given
Poor response to personal problems
Insensitivity.
Inefficient

After years as an outpatient I have received rushed assessments and insensitive suggestions

I am highly satisfied from the service received.

Awful experiences of care here. All of the members of staff I have dealt with have hugely downplayed the issues I have explained and made me feel patronised. It seems that the majority of them don’t even have a basic understanding of how to build rapport with a patient or talk to them on a human level, let alone have a good understanding of how to deal with someone in crisis. After telling them I felt suicidal with intent and plans I was sent home with a number to ring if ‘anything changes’. I can now understand why people feel that they have to make an attempt on their life to get the help they need, so very sad but true! This team seriously needs assessing as from my experiences I have walked out of there feeling genuinely worse in my mental health that when I walked in. Terrible.
I appreciate the NHS and mental health services are stretched beyond capacity but that doesn’t excuse staff members nonchalant attitude and lack of basic people skills. It’s inexcusable.