Yewcroft CMHT
Feedback Rating
Based on 45 reviews
Reviews (45)
Dissatisfactory
January 29, 2020
Feel too ill
No proper support
Sick of trying to explain to numerous people
No proper support
Sick of trying to explain to numerous people
Ok appointment
December 16, 2019
My consultant has been off sick for 9 months. My appointment seemed to have been forgotten whilst she is off sick, I only got to see a Dr after I asked why I hadn't seen anyone for nearly a year. It's been too hard to get my medication, as the GP won't give it, so I've just stopped taking it whilst I wasn't seeing anyone.
Locum Dr appointment was fine though, was polite and covered things that needed, but was very quick, so felt a bit rushed and that it was hard to open up.
Really hate having to go through a security check before appointments, they go though everything in your bag, and scan all over your body. It makes a stressful experience so much worse, as it's so invasive and degrading. They even searched through a pocket in my bag with tampons and sanitary towels in, which should be private. I didn't want to use them after a strange man had touched them all over. I feel like a criminal, when I'm just there because I need help. It's not my fault.
Locum Dr appointment was fine though, was polite and covered things that needed, but was very quick, so felt a bit rushed and that it was hard to open up.
Really hate having to go through a security check before appointments, they go though everything in your bag, and scan all over your body. It makes a stressful experience so much worse, as it's so invasive and degrading. They even searched through a pocket in my bag with tampons and sanitary towels in, which should be private. I didn't want to use them after a strange man had touched them all over. I feel like a criminal, when I'm just there because I need help. It's not my fault.
Friendly and helpful staff
December 11, 2019
Thanks to one member of staff, for my mother in law it’s way better since she stayed in hospital for two months. In general the staff there is really helpful and friendly, but he is just a Legend, always there for you to help with anything he can and always positive and care about his patients.
Unprofessional fail to follow duty of care
September 1, 2019
I am mental health problems and all you do is discharge me back to my gp this is unprofessional and very disappointing as I am in crisis and you have a duty of care to my safety which you have failed I am taking the matter to pal as well as the press and do not ignore my complaint
Not taken seriously
July 30, 2019
Psychiatry for 5 years
Psychology for 2 years
Psychology for 2 years
Doctors don’t listen, meds drops missed,
January 24, 2019
The doctor doesn’t listen, they constantly miss visits, miss meds drops, and do stupid things like trying to make house bound people who have been on alternate day visits from home treatment for the last 3 months to suddenly be able to goto an appointment at the barberry.
Appalling
December 27, 2018
Staff are disinterested and I have asked to be moved to another mental health centre but that is being obstructed by being made so difficult
rubbish and uncaring physiatrists
November 22, 2018
i felt unsupported and not listened to and treated like a child with no respect. the receptionists were hit and miss some were ok some weren't. i changed physiatrist. but the 2nd was just as bad as the first now i have changed team completely. the therapists were ok. i was taken off CPA and told i agreed but i stated a number of times that i did not remember this so how well could i have been. but nothing changed.
Bad experience causing pain & bruising
November 14, 2018
I would like to raise the issues of different type of needles used to take blood out of patients. I had blood taken many times over the years and last time at Barberry Centre. I don’t know whether it's only my experience or other patients have noticed. When I have blood taken with a fine needles , I don’t feel much pain or have any bruising afterwards, but with big needles I feel so much pain and at times there is lot of bruising (last time bruising was about 50 p coin and it has been worse). I would like to see more of fine needles used. But it would be interesting to know if other patients have similar experiences and how many.
No support for mental health problems
September 25, 2018
The reason I was referred, was because of antisocial behavior from neighbor. It affected my mental health. In my first appointment I expressed the reason I was there and was told they could not help with neighbour issues, only could increase my medicines. No sign posting or other support offered. Over several months my situation worsened with my neighbour. All yewcroft did was increase my medicines. Only said if my health got worse call out of hour’s duty line. The pressure I was feeling really affected my mental health. I was not sleeping and not able to think clearly. I think increasing my medicines was not the answer, I could not function due to level of medication and also my anxiety and low feeling made me isolated. I was frightened about my children being unwell and one by one have gone on to anti-depressants due to pressure to care for me and their father long term. When I spoke to doctor about my concerns she said they are grown-ups and not children anymore, no help for family affected by bad health. Improved services are needed.
