Yewcroft CMHT
Feedback Rating
Based on 43 reviews
Reviews (43)
Friendly and helpful staff
December 11, 2019
Thanks to one member of staff, for my mother in law it’s way better since she stayed in hospital for two months. In general the staff there is really helpful and friendly, but he is just a Legend, always there for you to help with anything he can and always positive and care about his patients.
Unprofessional fail to follow duty of care
September 1, 2019
I am mental health problems and all you do is discharge me back to my gp this is unprofessional and very disappointing as I am in crisis and you have a duty of care to my safety which you have failed I am taking the matter to pal as well as the press and do not ignore my complaint
Not taken seriously
July 30, 2019
Psychiatry for 5 years
Psychology for 2 years
Psychology for 2 years
Doctors don’t listen, meds drops missed,
January 24, 2019
The doctor doesn’t listen, they constantly miss visits, miss meds drops, and do stupid things like trying to make house bound people who have been on alternate day visits from home treatment for the last 3 months to suddenly be able to goto an appointment at the barberry.
Appalling
December 27, 2018
Staff are disinterested and I have asked to be moved to another mental health centre but that is being obstructed by being made so difficult
rubbish and uncaring physiatrists
November 22, 2018
i felt unsupported and not listened to and treated like a child with no respect. the receptionists were hit and miss some were ok some weren't. i changed physiatrist. but the 2nd was just as bad as the first now i have changed team completely. the therapists were ok. i was taken off CPA and told i agreed but i stated a number of times that i did not remember this so how well could i have been. but nothing changed.
Bad experience causing pain & bruising
November 14, 2018
I would like to raise the issues of different type of needles used to take blood out of patients. I had blood taken many times over the years and last time at Barberry Centre. I don’t know whether it's only my experience or other patients have noticed. When I have blood taken with a fine needles , I don’t feel much pain or have any bruising afterwards, but with big needles I feel so much pain and at times there is lot of bruising (last time bruising was about 50 p coin and it has been worse). I would like to see more of fine needles used. But it would be interesting to know if other patients have similar experiences and how many.
No support for mental health problems
September 25, 2018
The reason I was referred, was because of antisocial behavior from neighbor. It affected my mental health. In my first appointment I expressed the reason I was there and was told they could not help with neighbour issues, only could increase my medicines. No sign posting or other support offered. Over several months my situation worsened with my neighbour. All yewcroft did was increase my medicines. Only said if my health got worse call out of hour’s duty line. The pressure I was feeling really affected my mental health. I was not sleeping and not able to think clearly. I think increasing my medicines was not the answer, I could not function due to level of medication and also my anxiety and low feeling made me isolated. I was frightened about my children being unwell and one by one have gone on to anti-depressants due to pressure to care for me and their father long term. When I spoke to doctor about my concerns she said they are grown-ups and not children anymore, no help for family affected by bad health. Improved services are needed.
Some amazing staff. Some not helpful.
April 19, 2017
Once I found the right staff was very much listened to and cared for. Reception always willing to help but find experience on phone much more difficult. Lots of upheaval this last year or so but feeling mostly supported through this. Really find risk assessment and crisis interventions lacking though. Seems not enough resource? Although the team members I see are excellent, finding my paperwork is often inaccurate and written risk assessments/crisis plans barely recognisable as about me esp around past history etc. Fine if I don't have to see or speak to anyone I don't know but pretty bad when you get a duty worker in crisis. No emotional containment/validation/soothing skills. Gap between needing HTT or CRT and being discharged is. Support for infrequent crisis.
Really need more support with benefits built in.
Really need more support with benefits built in.
Unreliable and uncaring
March 22, 2017
You really have to have someone fight your corner to get any sort of acknowledgement from these people. Treatment and support is very poor. In my experience getting any type of help for a mental health illness is very, very difficult, almost impossible.
