Reviews (811)

Good care and support

December 12, 2023
I went there with my younger sister and she was seen fairly quickly. The care and support provided was good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

We left after 6 hours waiting

December 12, 2023
I waited for 6 hours with my 4 year old son crying in pain and the staff didn't bother to help us. Very poor. We left after 6 hours without seeing a doctor.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team


Provider responded

Always good and helpful.

Oncology
December 8, 2023
We have been going to this hospital for about 4 to 5yrs. Especially staff at Waterfall House. Very caring make our children comfortable and feel cared for no matter your background or race. Good experience only
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Waiting a long time for blood tests

December 5, 2023
I've been waiting a long time. (It's now 11:50am). The first lady I saw was at 11:00am or earlier and my child is waiting for a blood test.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team


Provider responded

Excellent support

December 5, 2023
Parking and waiting times can be an issue sometimes. The doctors and general support is excellent
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We apologise for the issues faced with regards to the parking but are glad you had a positive experience at the hospital and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Approachable staff

December 5, 2023
We come here once every 6 months for a general assessment from South Wales. The staff are very helpful and approachable by phone and email.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Good support each visit

December 5, 2023
Very good support, information and help provided on every visit
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

I give them 5 stars.

December 5, 2023
They have helped us so much. I will give them 5 stars.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

They saved my son's life.

December 5, 2023
They are brilliant. They saved my son's life. Excellent follow up treatment after surgery.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Excellent care and support

December 5, 2023
Excellent care and support provided to out son in the last 5 years. Always seen on time and appointments are booked in advance.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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