Birmingham City Council Adult Social Care

They have refused to fit a shower even when they know I cannot use the bath due to mobility problems I have to try to keep myself clean by strip washing, and I have an incontinence problem.

We have never been allocated a permanent Social Worker so any questions are put to whoever is on duty that day and they don't always get back to you or you get someone who doesn't know your circumstances, and they fob you off.

OT Service unhelpful and found worker very obnoxious and did not listen at all to me or my mothers difficulties. Still had no assessment from social care. Never been offered a carers assessment. The man who did phone didn’t know what he was doing.

I have to deal with court appointee they think they are a law onto themselves

I felt that I was having to do all the chasing around and to raise concerns regarding safeguarding.

Short staffed and not enough people who actually Care. vulnerable adults and children are not getting the right support.

Me and my wife are suffering from Dementia and Alzheimer’s. Our social care allowance (Funding) was stopped in December 2019. I appealed against the decision and was following it up with no response. Now they say service has been suspended for the community. They need to improve their customer services and communication with people who need quick help and support.

Online survey questionnaire: What has worked well for you during lockdown?
Answer: Government registration enabled access to online food delivery. This also meant that a telephone call was received from Birmingham city council offering help and the offer of a food parcel and assistance to collect medicine. Regular e mails have also been received from local councillor with excellent up to date information. I have accessed free ebooks from Birmingham library service thanks to this.

Following a trumped up case of safeguarding alleged by housing officer I was visited by social worker. I did not need safeguarding and ii am not hoarding. Surely they have more urgent cases of child, elderly, disabled abuse, homelessness, to deal with.

Our community needs more free excess to gyms and getting active opportunities. Please help us to overcome inactivity by engaging us and by providing us with more free excess to such facilities.

Bad bad no help at all might as well nit bother 6 reffal and yet no help at all