Birmingham City Council Adult Social Care

Social workers have worked remotely at home throughout the entire pandemic. I believe this impacts directly on patient care and nursing resources.

Last year when trying to get help for my mother with heart failure and worsening dementia , had no response at all from adult social services when contacting them , and when she was in hospital we waited Weeks for a social worker to contact us about her going into care , then Mom would be medically unfit by time something sorted ended up getting COVID in hospital and died without any family around . I don’t feel it is right for people to wait weeks for a response it would speed hospital discharge and help struggling families.
Prize Draw Data

Mother has Advanced Dementia and contacted service regarding available support.

The emphasis is on how expensive me and my care package are not on me and how I could actually contribute if I was given the right support.

Ebrook Day Centre was closed over a year ago. Very little substitute service has been provided in its place. From a users point of view, it has left a gaping hole in coping with the global changes endured by everybody. From their point of view it has been life changing and yet adult social care has just seen everything from providers point of view and been concerned with material matters like cleaning, etc.

Home care delivered was supportive it was very much person-centered and need-based. It involved both social and health care which was co -jointed and collaboratively planned and delivered. It took into consideration me the carer's views. A particular feature of the care delivered was that it targeted the needs and priorities of the user along the care and support pathway along the stages of the dementia and alzhiemers condition of the patient

Shockingly slow in any response and you have to constantly chase them up.

Very unhelpful and unsympathetic

In a word terrible.

Direct Payments Issue, Not able to have a contact that you can get answers from Duty officer is different every time.