Birmingham City Council Adult Social Care

Mother has Advanced Dementia and contacted service regarding available support.

The emphasis is on how expensive me and my care package are not on me and how I could actually contribute if I was given the right support.

Ebrook Day Centre was closed over a year ago. Very little substitute service has been provided in its place. From a users point of view, it has left a gaping hole in coping with the global changes endured by everybody. From their point of view it has been life changing and yet adult social care has just seen everything from providers point of view and been concerned with material matters like cleaning, etc.

Home care delivered was supportive it was very much person-centered and need-based. It involved both social and health care which was co -jointed and collaboratively planned and delivered. It took into consideration me the carer's views. A particular feature of the care delivered was that it targeted the needs and priorities of the user along the care and support pathway along the stages of the dementia and alzhiemers condition of the patient

Shockingly slow in any response and you have to constantly chase them up.

Very unhelpful and unsympathetic

In a word terrible.

Direct Payments Issue, Not able to have a contact that you can get answers from Duty officer is different every time.

I know it is difficult but there needs to be a designated Social Worker for people to contact not just the duty officer at the time who cant know you or you them.Also both the Finance and Social workers need to be "joined up"so that at least there is a contact.

I can't thank them enough they helped me a lot.