Birmingham City Council Adult Social Care

I want to be registered as partially sighted as I have macular degeneration. For the assessment I was given an appointment at Solihull hospital which is too far for me so they changed it to Good Hope.

I would give the social care service 1 star. The social worker asked the district nurse to visit my 89 year old mom who had dementia and hard of hearing. They came twice without informing us and left a card because my mother wasn't around. This poor communication means there is more delays in assessments now. They should also be trained in dementia awareness.

At first they were alright, really good and they sent carers out but after a while I arranged carers myself as I felt I could get better.

They're fine. The care is okay.

They did an assessment. They were the best, very professional and friendly.

The social worker is very nice. They communicate slowly as I have autism and find it hard to understand too much information at once. It can be overwhelming. They help me.

Wanting us to pay for additional care. We could do with it but we can't afford it, they're not helpful.

I had to get social care involved to get referrals to CAMHS for my 14 year old daughter. They don't do much but tick boxes as opposed to help manage her behaviour and help us with her Autism and ADHD.

They got in touch within hours to see if they could take him in and cater for his needs after he got discharged from hospital. Communication was good and we were given options of homes offered. The social worker was really helpful and had continued to be.

Two elderly parents with very different but complex care needs - over a year of trying to get a meeting with a social worker for proper assessment and advice