Birmingham City Council Adult Social Care

Never turned up for any meetings, everything was over the phone and left us in a mess. I thought the council is going to pay for my sons day care, found out last week that we have to pay £102 a week by the way my son only goes for 2 days still have to pay £102. I can’t sleep at night tried, left so many messages to speak to another social worker no one got back to me please help.

Mother in law in care home who contacted social care about need for CHCA. Locum SW turned up unannounced and said she agreed but didn’t think it was up to her to make a referral. Explained nothing to family about what is involved in CHCA or its implications. They have no idea what will happen next. Meantime the home is saying it cannot provide for the rapidly deteriorating needs of my mother in law. Come on BCC - this is the stuff of nightmares that you have assured all would never happen again in B’ham. People suffering through a combination of neglect and poor communication. Be clear and act in a timely fashion with workers that know what they are doing. Help my mother in law!

Came to see me when I ended up in hospital. They asked me some questions to see if I could cope at home. They were good, some questions were pointless, but they were okay.

I have social worker provided by the council and he knows sign language, which is good and helpful.

Had to complain about the service not being given to my son. Social worker who didn’t action care, didn’t respond and still doesn’t while he’s on 117 aftercare.

Community support officer, put in touch with OT to get monkey rail for wife.

I'm waiting to hear from them. I was told the hospital will get in touch with them once I'm discharged. I don't know when that will be or if they can get me a support worker like before.

The social worker who was a student was really good. They went next door to ask if they knew anything after friend had a fall. She then got in touch with the occupational therapist who got all the equipment my friend needed, within the week. They were really really good.

Ages to get assessed, so go private.

My experience with the social workers has been up and down lately but more positive now I'm out of foster placement and I have more independence. I can go where I want. It's still ongoing with them and they have been really helpful lately. In the beginning they were useless.