Birmingham City Council Adult Social Care

My son was referred by his mental health team back in January 2022 for an assessment that HAS to be completed by a social worker in order for him to move into supported housing. We were contacted in September 2022 to advise there was still a wait but a Social Worker would be assigned by January 2023. It's October 2023 and despite two PCN professionals chasing them for the last 3+months we have heard nothing from them. Every time one of those professionals makes contact by phone they are told that an urgent message will be sent to the duty team. Calls are not returned. Emails sent by them go unanswered.

I am absolutely traumatised with social service's . They have made me and my sister suffer extremely appalling disturbing. I have cried cried for years having breakdowns due to not having the Right support. I urge a serious action to be taken and our experiences to be compensated. Alongside with urgent attention on this diabolical experience endured.

The social worker allocated to dad was useless. He was recently assessed by the social worker, the process needs to more streamlines. The social workers should be able to give more of a guide on the process of moving a family member to a care home, they could have been more helpful.

They only just spoke to me last week. They said they will get me a support worker and back into day centres. It's just a waiting game to see what they say but can't help that.

Social worker didn't book an interpreter for someone who was from Afghanistan, they said they couldn't book an interpreter last minute even though the appointment was booked well in advance. The social worker got a member of staff to gesture to the client to see if they would understand but there were several language barriers in place.

They noticed my son has autism traits and have referred him on to get tests. They're very good and are very much on top of things.

I am under social care since 2018. Not happy with how they assign social worker and approve annual personal allowance. Very difficult to contact them, they don’t reply back.

Wouldn’t give me funds to attend day centers for mental health support. Kept trimming me down and said I wasn’t entitled to anything. You have to keep plodding with them.

Never turned up for any meetings, everything was over the phone and left us in a mess. I thought the council is going to pay for my sons day care, found out last week that we have to pay £102 a week by the way my son only goes for 2 days still have to pay £102. I can’t sleep at night tried, left so many messages to speak to another social worker no one got back to me please help.

Mother in law in care home who contacted social care about need for CHCA. Locum SW turned up unannounced and said she agreed but didn’t think it was up to her to make a referral. Explained nothing to family about what is involved in CHCA or its implications. They have no idea what will happen next. Meantime the home is saying it cannot provide for the rapidly deteriorating needs of my mother in law. Come on BCC - this is the stuff of nightmares that you have assured all would never happen again in B’ham. People suffering through a combination of neglect and poor communication. Be clear and act in a timely fashion with workers that know what they are doing. Help my mother in law!