Birmingham City Council Adult Social Care
Feedback Rating
Based on 118 reviews
Reviews (118)
They were good
April 24, 2023
Came to see me when I ended up in hospital. They asked me some questions to see if I could cope at home. They were good, some questions were pointless, but they were okay.
Good and helpful
March 31, 2023
I have social worker provided by the council and he knows sign language, which is good and helpful.
Allocates social worker who hasn’t bothered
March 20, 2023
Had to complain about the service not being given to my son. Social worker who didn’t action care, didn’t respond and still doesn’t while he’s on 117 aftercare.
Put in touch with OT
February 27, 2023
Community support officer, put in touch with OT to get monkey rail for wife.
Don't know when they will be in touch
January 17, 2023
I'm waiting to hear from them. I was told the hospital will get in touch with them once I'm discharged. I don't know when that will be or if they can get me a support worker like before.
Student social worker really really good
January 17, 2023
The social worker who was a student was really good. They went next door to ask if they knew anything after friend had a fall. She then got in touch with the occupational therapist who got all the equipment my friend needed, within the week. They were really really good.
Ages to get assessed
December 1, 2022
Ages to get assessed, so go private.
Up and down but positive more recently
November 30, 2022
My experience with the social workers has been up and down lately but more positive now I'm out of foster placement and I have more independence. I can go where I want. It's still ongoing with them and they have been really helpful lately. In the beginning they were useless.
Wanted to do an assessment over the phone
November 18, 2022
The occupation therapy team said they'd come out to assess my daughter with autism and they said because of covid they'd have to do it over the phone. A while later the nurse came out and said that the home was not suitable for my daughter.
Social workers fob you off
October 11, 2022
I have learning difficulties, so I was given a social worker, they took me to one place and didn't stay with me to help me. It's not easy to get hold of them either. I suffer with depression. When I do get in touch, they fob you off.
