Absolutely awful.
Mother in law in care home who contacted social care about need for CHCA. Locum SW turned up unannounced and said she agreed but didn’t think it was up to her to make a referral. Explained nothing to family about what is involved in CHCA or its implications. They have no idea what will happen next. Meantime the home is saying it cannot provide for the rapidly deteriorating needs of my mother in law. Come on BCC - this is the stuff of nightmares that you have assured all would never happen again in B’ham. People suffering through a combination of neglect and poor communication. Be clear and act in a timely fashion with workers that know what they are doing. Help my mother in law!