Birmingham City Council Adult Social Care

We have never been allocated a permanent Social Worker so any questions are put to whoever is on duty that day and they don't always get back to you or you get someone who doesn't know your circumstances, and they fob you off.

OT Service unhelpful and found worker very obnoxious and did not listen at all to me or my mothers difficulties. Still had no assessment from social care. Never been offered a carers assessment. The man who did phone didn’t know what he was doing.

I have to deal with court appointee they think they are a law onto themselves

I felt that I was having to do all the chasing around and to raise concerns regarding safeguarding.

Short staffed and not enough people who actually Care. vulnerable adults and children are not getting the right support.

Me and my wife are suffering from Dementia and Alzheimer’s. Our social care allowance (Funding) was stopped in December 2019. I appealed against the decision and was following it up with no response. Now they say service has been suspended for the community. They need to improve their customer services and communication with people who need quick help and support.

Online survey questionnaire: What has worked well for you during lockdown?
Answer: Government registration enabled access to online food delivery. This also meant that a telephone call was received from Birmingham city council offering help and the offer of a food parcel and assistance to collect medicine. Regular e mails have also been received from local councillor with excellent up to date information. I have accessed free ebooks from Birmingham library service thanks to this.

Following a trumped up case of safeguarding alleged by housing officer I was visited by social worker. I did not need safeguarding and ii am not hoarding. Surely they have more urgent cases of child, elderly, disabled abuse, homelessness, to deal with.

Our community needs more free excess to gyms and getting active opportunities. Please help us to overcome inactivity by engaging us and by providing us with more free excess to such facilities.

Bad bad no help at all might as well nit bother 6 reffal and yet no help at all

My husband has a rare genetic disorder and he has just had an operation for his hand as he was not been able to use the hand at all. He can’t lift anything or put any pressure on his hands, therefore we need specialist equipment to allow him to be more independent in the house. We have asked the occupational therapy team to install special taps so he can get water by himself, but they have refused saying they have no funding to do that. We’ve had to go to charities to beg for them to help with equipment like hot water tap as he can’t lift the kettle. My husband also suffers from poor mental health so all of this is adding to the stress. We have some equipment such as electric bath lift but would also need additional hand reel, but if they are not able to provide the service then it is not helpful.