Birmingham City Council Adult Social Care

This service has let me down, after an assessment, where I showed I could not have a bath, and I was having to strip wash myself, I was told that there was no money available ( 2019) and was provided with a flimsy plastic seat ( which has never been used as it's useless ) I still continue to strip wash as I can't due to disability to get into the bath. Terrible.

My two disabled sons have been provided 15 hours to go outside with a social worker.it is good opportunity for them to go outside and socially interact with others.

am trying to get a social worker allocated to my sister to start process to get a suitable care home allocated for her as my parents are in their 80's and unable to continue to care for her

They have refused to fit a shower even when they know I cannot use the bath due to mobility problems I have to try to keep myself clean by strip washing, and I have an incontinence problem.

We have never been allocated a permanent Social Worker so any questions are put to whoever is on duty that day and they don't always get back to you or you get someone who doesn't know your circumstances, and they fob you off.

OT Service unhelpful and found worker very obnoxious and did not listen at all to me or my mothers difficulties. Still had no assessment from social care. Never been offered a carers assessment. The man who did phone didn’t know what he was doing.

I have to deal with court appointee they think they are a law onto themselves

I felt that I was having to do all the chasing around and to raise concerns regarding safeguarding.

Short staffed and not enough people who actually Care. vulnerable adults and children are not getting the right support.

Me and my wife are suffering from Dementia and Alzheimer’s. Our social care allowance (Funding) was stopped in December 2019. I appealed against the decision and was following it up with no response. Now they say service has been suspended for the community. They need to improve their customer services and communication with people who need quick help and support.

Online survey questionnaire: What has worked well for you during lockdown?
Answer: Government registration enabled access to online food delivery. This also meant that a telephone call was received from Birmingham city council offering help and the offer of a food parcel and assistance to collect medicine. Regular e mails have also been received from local councillor with excellent up to date information. I have accessed free ebooks from Birmingham library service thanks to this.