Reviews (229)

Everything has been good

July 9, 2025
I had an x-ray at 10am and told them what the issue was. Everything has been good so far and I only waited half an hour.
Anonymous

A wait but no problems

July 8, 2025
111 booked me an appointment for 9am and I waited here for 8 hours. They did most of the treatment there and then. I had no problems here.
Anonymous

Couldn’t fault them, amazing staff!

unknown
July 6, 2025
I attended the dental hospital after calling 111 with severe tooth pain. I had already been to the emergency dentist at Scott arms. I Think they may have made the problem worse. I was crying in pain.
Anyway, long story short, I waited around 1.5 hours to be seen. By the time I was seen I was in even more pain and crying, the dentist was amazing, she could see how bad I was and even managed to get me into x-ray ahead of the queue. I was told I had a severe abscess. The infection had started to spread to my nose and tongue etc
The staff drained it and gave me antibiotics. Then booked me in the following day for a check up. Within hours I felt much better.
The next day I had the tooth removed. The staff were all so kind, caring and more importantly extremely knowledgeable. If I ever have any issues again I won’t hesitate to go there.
Thanks so much to the staff that treated me.
Jodie

Poor communication and long wait

June 24, 2025
I have an autistic son who is 9 and the hospital did not communicate properly and then blamed it on the original referral form sent to them. The wait was so long and my son was hyper and pacing. The nurse was rude and made us wait then they told us we were in the wrong area after such a long wait and we were then late for our appointment.
Anonymous

Reply from Birmingham Dental Hospital

Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital. We're very sorry it was not a positive one for you or your son. If you'd like us to look into this in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855, or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

Not very helpful

June 18, 2025
I called them and explained the situation with my son's needs and they said to get in contact with my own dentist. They weren't very helpful.
Anonymous

Reply from Birmingham Dental Hospital

Thank you for your feedback about Birmingham Dental Hospital, and we're very sorry that your experience was not a positive one. If you'd to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

Very good treatment by students

June 10, 2025
Very good. I usually go every 6 months. The treatment by the students is very good and they're very funny there. They're always supervised too. They do the checks then their supervisor double checks so that is good.
Anonymous

Reply from Birmingham Dental Hospital

Thank you so much for your feedback about the students at Birmingham Dental Hospital, it's really appreciated and will be shared with the team.

Patient Experience Team


Provider responded

Easy to get appointments

June 3, 2025
It's easy to get an appointment here. There is a high standard of care, very high quality. The staff are very attentive. Urgent appointments can be obtained very quickly.
Anonymous

Reply from Birmingham Dental Hospital

Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital and we're really pleased it was a positive one. If you'd like to give us more detail about the team you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855, or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

Very good trainee dentists

June 3, 2025
My son was referred. The trainee dentists were very good and provided excellent dental treatment.
Anonymous

Reply from Birmingham Dental Hospital

Thank you for telling us about your experience at Birmingham Dental Hospital. We're really pleased it was a positive one for you and your son and your feedback will be shared with the team.

Patient Experience Team


Provider responded

Very caring

June 3, 2025
Very caring dentists and technicians. I recently got dentures from there.
Anonymous

Reply from Birmingham Dental Hospital

Thank you for taking the time to tell us about your experience at Birmingham Dental Hospital. Feedback is always appreciated and will be shared with staff.

Patient Experience Team


Provider responded

Great and quick

May 27, 2025
Check in was great and I didn't wait long. They saw me quickly even though it was very busy. They spoke to me about the issue and what to do. I just have to wait now for another appointment.
Anonymous

Reply from Birmingham Dental Hospital

Thank you for your feedback about Birmingham Dental Hospital, it's very much appreciated. If you'd like to tell us more about the team you were treated by, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

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Birmingham Dental Hospital

Contact

0121 442 5626

5 Mill Pool Way
Birmingham
West Midlands
B5 7EG

Location

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