Reviews (1086)

Waiting times

Gynaecology
October 30, 2019
Last time I came for sterilization procedure and waited for 5 hours and at 2 pm nurse came out and told me that the procedure was cancelled, I will nil by mouth since 12 hours. This time I was the first to go in but still waited for 3 hours.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are sorry to hear that your operation was cancelled and that you had been nil by mouth for a long time. We understand cancelled operations are extremely frustrating and have a significant impact on our patients. Unfortunately sometimes our trust have to cancel operations as a last resort due to emergencies or unexpected challenges with staffing. We are glad that you had your procedure, although sorry to hear that you had a long waiting time of 3 hours before your surgery.
We would like to identify the challenges you have experienced and look at the necessary improvements that would enhance your patient journey. Our Patient Advice and Liaison Service (PALS) would be happy to discuss this further and help resolve these concerns for you. You can contact our PALS team on either 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.


Provider responded

Quite happy

Maternity
October 30, 2019
I am quite happy I have received the following training:
- ante natal training
- breast feeding
- I have been provided full information including tour of Delivery Suite and Birth Centre
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are pleased to hear that our staff have been supportive during your antenatal and breast feeding sessions and have provided you with a guided tour of our Delivery Suite and Birth Centre.
We will share your kind words with the Maternity team. Best Wishes, Patient Experience Team.


Provider responded

Very happy with the service

October 30, 2019
I have been treated at this hospital for a number of issues and am very happy by the service provided. Scans, doctors appointment, everything has gone well.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is wonderful to hear that your appointments and scans have gone well and that you are very happy with the service provided. Best Wishes, Patient Experience Team.


Provider responded

Excellent experience at Fertility Clinic

Gynaecology
October 30, 2019
Having been coming to the Fertility Clinic to undergo process of IVF, me and my husband's experience has been excellent. Staff was very professional and they put me at ease and comfortable all the time. As a HCA myself, I know staffing and pay in hospitals must be hard but I really hope they can sort this out because NHS people work extremely hard and are compassionate.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is lovely to hear that you and your husband have received excellent care from the Fertility Centre. We are pleased to hear that our staff have been professional and compassionate and have ensured you are at ease and comfortable during your treatment. We will share your sincere comments with Fertility. Best Wishes, Patient Experience Team.


Provider responded

Amazing experience

Maternity
October 30, 2019
I had an amazing experience at Birmingham Womens Hospital, the staff over exceeded my expectations. Midwives were well trained and wouldn't imagine what I would have done without them.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is wonderful to hear that you have had an amazing experience at our trust with our staff exceeding your expectations. We will share your fantastic comments with the Maternity team. Best Wishes, Patient Experience Team.


Provider responded

Great experience

October 30, 2019
Great experience, well taken care of and flexibility demonstrated by staff - thank you.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are pleased that you have had a great experience at our hospital and that our team of staff have taken good care of you and have been flexible to your needs. Best Wishes, Patient Experience Team.


Provider responded

Daughter went in to have baby

Maternity
April 2, 2019
After having baby my daughter was in pain and just before going home asked for pain relief. She was told to go home and buy her own as she should be aware how much a box of tablets cost NHS.
Also when she was taken to the ward from delivery suite it took three hours before she was allocated a cot for baby which she kept having to ask for.
She was also not supported as first time mum to wash and bathe baby for first time.
Anonymous

Nurse was good, but hospital way too hot

Gynaecology
February 13, 2019
Came for an appointment with the nurse. The waiting area was so hot, I honestly thought I was going to pass out. It triggered multiple hot flushes and there is no where cooler to sit, or even to get a drink of water. I wanted to stand outside for a bit, but was scared I'd miss being called for my appointment.
There aren't enough chairs when it's busy, and it can be overwhelming with people calling out from several directions, the radio blaring out and some people being noisy when waiting. No one asks them to be quiet. None of the staff check on the patients in the waiting area.
The specialist nurse though is great, very informed and helpful. Even the consulting room was too hot though, but she can't open her window more than an inch
Anonymous

Very good care, but too long waiting times

Maternity
February 13, 2019
When I was expecting my daughter I had to attend the ultrasound at 12 and 20 weeks. After the scan I was booked for blood test. Both times the waiting times were unbearable, and I ended up spending most day in the hospital waiting room, just waiting to be seen. It was very uncomfortable being pregnant and suffering from extreme morning sickness. For the scan I had to drink a lot of water but as the waiting time was so long, I had to use the toilet in between and then drink again a lot of water so that the scan could be successful. Because of the long waiting time and being worried that I would miss my appointment if I left, I was unable to leave the waiting room to get food, so I ended up not eating anything all day. By the time I got to the blood test at the end of the day the nurses had difficulty getting blood as they said I was so dehydrated by that point. They also told me that I wasn’t the only patient struggling with this as they book so many pregnant women it is difficult for them to deal with the demand and as a result patients are left waiting for hours. Being pregnant, feeling sick and not being able to eat, was extremely uncomfortable. On another hand, all staff were fantastic and the quality of care was excellent.
Anonymous

90 minute wait. Lost notes. No compassion

Gynaecology
February 6, 2019
10 minutes to check into clinic.
90 minutes wait for appointment with no explanation.
Lost notes.
Dr talking about her baby brain when discussing infertility.
3 hca s doing online training and not looking after patients.
Total lack of organisation and no compassion shown. Without my daughter having done her own research appropriate treatment would not have been offered.
Anonymous

Leave your Feedback


Birmingham Womens Hospital

Birmingham Women’s Hospital is a centre of excellence, providing specialist services to more than 50,000 women, men and their families every year from our city, the wider region and beyond.

Contact

0121 472 1377

Metchley Park Road
Edgbaston
Birmingham
West Midlands
B15 2TG

Location

Share this rating