Reviews (586)

Busy and the care isn't as good

January 16, 2024
City hospital is a bit different to the QE. I went there as I needed help and it was closer to work. It was busy and I find that the care is better at the QE. I have severe arthritis across the whole of my body and they only checked my hands. The inpatient care was fine. I also had physiotherapy there on separate occasions which was very good.
Anonymous

Reply from City Hospital

Dear Patient,
Thank you for sharing your feedback about your care at our hospital. We are sorry to read about your negative experience. Please could you contact the Patient Advice and Liaison Services (PALS) on 0121 507 5836 or email the team at swb-tr.pals@nhs.net who will investigate your concerns further.
Kind regards, The Communications Team.


Provider responded

Treated very well at A&E

Accident and emergency services
January 11, 2024
When ever I have gone to A&E they have treated me very well and provided me with excellent support.
Anonymous

Reply from City Hospital

Dear Patient,
Thank you for sharing details of your recent experience at our hospital. We will ensure your feedback is passed onto the teams involved in your care.
Kind regards, The Communications Team.


Provider responded

Kind and helpful staff.

January 11, 2024
I went to City for bloods and a scan. The staff were very kind and helpful. I regularly go there for diabetic screening.
Anonymous

Reply from City Hospital

Dear Patient,
Thank you for sharing details of your recent experience at our hospital. We will ensure your feedback is passed onto the teams involved in your care.
Kind regards, The Communications Team.


Provider responded

Excellent maternity care

January 9, 2024
Good maternity care for my twins. I had them there a year ago and they were excellent. Could always contact the midwife. They listened to me and kept an eye on me.
Anonymous

Reply from City Hospital

Thank you for sharing details of your recent experience at our hospital. We will ensure your feedback is passed onto the teams involved in your care.
Kind regards, The Communications Team.


Provider responded

They wouldn't let me in with my Autistic son

January 8, 2024
Just after covid they wouldn't let you go in with my Autistic son. I told them he couldn't be left. Then they released him and I had to go searching around Winson Green for him. The third time he was admitted the ward manager finally listened to me and kept an eye on him for me.
Anonymous

Reply from City Hospital

Thank you for sharing your feedback about your care at our hospital. We are sorry to read about your negative experience. Please could you contact the Patient Advice and Liaison Services (PALS) on 0121 507 5836 or email the team at swb-tr.pals@nhs.net who will investigate your concerns further.
Kind regards, The Communications Team.


Provider responded

Taken over a year for an appointment.

January 8, 2024
It has taken over a year for an appointment for carpal tunnel. I phoned to ask when it would be and then they gave me an appointment for today so we will see.
Raja Sagheer

Reply from City Hospital

Dear Patient
Thank you for sharing feedback about your recent experience at our hospital. We are sorry to read about your negative experience. Please could you contact the Patient Advice and Liaison Services (PALS) on 0121 507 5836 or email the team at swb-tr.pals@nhs.net who will investigate your concerns further.
Kind regards, The Communications Team.


Provider responded

The treatment didn't work

January 4, 2024
My 12 year old son has alopecia. The dermatology tried a new drug which helped his hair grow back but he could only have it for 3 months as it was affecting his liver and then they had to stop. His hair then all fell out when the medication stopped. They said there was nothing more they could do and so they referred him to the Children's.
Anonymous

Overworked staff and a dated building

January 4, 2024
Generally speaking it's going down in terms of service. A very old and dated building. A lot of staff are over worked and the good staff have moved on and gone elsewhere.
Anonymous

Happy with the care provided.

January 4, 2024
I go there for regular health check ups. I'm quite happy with the care received.
Anonymous

Dirty ward, unhelpful staff

January 4, 2024
Both of my kids were born there. The ward was dirty, food was horrible and the staff were unhelpful.
Anonymous

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City Hospital

Contact

0121 554 3801

Dudley Road
Birmingham
West Midlands
B18 7QH

Location

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