College Road Surgery - Kingstanding

It's very good. To see a doctor and get an appointment is very difficult however.

A good surgery. They made a quick referral for hospital treatment. It can be a challenge to get an appointment which is frustrating. Everything seems to have changed since the covid pandemic and has made access harder.

I can get an appointment quite easily but I have to see a different doctor all of the time there is no continuity of care.

Mom was referred on from dermatology at Good Hope. There was a little wait but nothing to be concerned about. She was kept well informed about what was happening anyway.

They are good. I don't think a lot of people see the doctors face to face without a telephone conversation first. They are okay if you don't mind ringing 23 times before you get through. I don't expect to get straight through first time and they are very good.

GP is very poor and staff and management are very poor. Getting an appointment with a GP took a week. Really unsatisfied. I am rating them very poor.

I am a very happy and satisfied patient. GP is great.

The receptionist are front line, you can't get past them, can't see the GP. 93 calls I made and they said they had all gone. I was told to phone back at midday, and when I did they had all gone. There's a poster inside the surgery that says to prebook appointments and when I tried to, they said I couldn't. The receptionists are very abrupt and unpleasant, to be approached in that manner - it's not good. The receptionists are not nice. The doctor told me to make a follow up appointment wen I saw them and the receptionist wouldn't make it for me.

Difficult to get appointments. I phone early in the morning each day. Long at times, it's about 45 minutes. I make sure of this to ensure I can get appointments.

Difficult to get through to, I can sometimes get appointments, but not always. If it takes a long time, there's no appointments available.